Asda South Ruislip Superstore

"Stuff is often out of stock. Tills are ALWAYS busy and never enough staff. Cafe is nice, loos clean ish. Clothing department is good for women and girls but boys section is tiny and messy. Men’s section is even smaller and rather pointless. Dates on food are normally decent and fresh is good. Plenty of parking. It’s very busy but should be better stocked with more staff to help out"

"To whom it may concern, I am absolutely shocked at the way I was spoken to by the manager on duty called Alex. On the picture as you can see the product is marked for any 2 for £8. As I went to my car I realised I was charged incorrectly. When I returned it was confirmed there were 5 items in total which Alex claimed was left by customers, which is highly unlikely as they were neatly dressed on the bottom shelf. What infuriates me more is that he said we don't know if you may have left them there. So at this point I decided to refund them as I do not publicly shout or brawl and I requested that they check the cctv for your own reference. I have the relevant details and pictures to proceed with a higher complaint should I not be compensated for wasting an additional 15-20 mins and accused of putting the products on the shelf to be told sorry we can't honour the price even though its on the shelf clearly marked. At this point the colleague who was dealing with the ambient goods ran to remove all the products. As a senior retail manager I know this is not the correct protocol. I will be awaiting a response and reasonable outcome. In due course I will not be publicly shaming my experience on social media until I hear back with a detailed response to why this has been allowed to happen? For the sake of the amount to honour which should have been done from a legal perspective. This could cost more than what the initial resolve would have been worth. I look forward to hearing back from you soon."

"I shop here quite regularly and find pretty much most of the staff here knowledgeable. Except yesterday when I asked a team member a question about opening times he repeatedly pointed at another team member. Confused I repeated the question and he just kept shaking his head and pointing at random team members who were busy. I should add that when I had initially tried to get his attention he turned his back to me! Anyway he waved over a lovely lady team member and I asked him why he called her he couldn’t answer. So he didn’t know the answer to store opening time nor answer any other questions. Anyway what transpired was that he truly had not understood what I was saying due to English not being his first language which is no problem at all but not helpful for shoppers with questions and he was new.. Maybe a little more training is required?? Anyway the lovely other lady team member who was working on the self service check out was able to answer my questions. Overall a nice store with good staff."

"Busy. Car park was busy, but found a space quite easily, doesn't help when some people don't follow the signs! The store was clean, and the shelves were well stocked. Got served quickly. Used the toilets, which were not very clean, floors quite wet, toilet tissue on the floor, plus one toilet blocked."

"In general staff is really friendly apart from those of the coffee shop who definitely seem they don't enjoy what they are doing and they are unfriendly. For example, today(11-11-2022 at 13:00), there was a waiter around 60s that was trying to get rid of me and serve other people. Beyond that when I ordered an espresso he tried to charge me £2.45 and then £2.15 although the price in the menu was £1.60. I mentioned that and then a female colleague of him came and confirmed the real price. It's not the first time when I visit the coffee shop when some members of the staff trying to charge me more for no reason and they are rude."