Goldsmiths

"Some beautiful watches to view but the attitude of the young staff in the downstairs boutique was shocking. Stood around, playing on phones, laughing and giggling, which is fine. However upon speaking to them, I was rather miffed by the flippant, arrogant manner in which I was dealt with. Are Rolex AD staff actually TRAINED to be as such? Really, I’m curious. After being told, “I think they deal with Longines upstairs” and getting to that store, the lady I spoke with was lovely. She could do with teaching those downstairs a thing or two. She couldn’t be more helpful and she nearly made up for the previous incident. Nearly. Sorry to say my journey was fruitless, but was a learning exercise."

"Made an enquiry today and received a call from the store advising i can attend today at 7:20 pm (i was travelling from Yorkshire). Upon attending the store i was informed that nothing was in the diary (& the booking had been recorded on their diary for yesterday). I was then told that nonetheless someone will "try" and tend to me today. Awful customer service, will also advise others to query any bookings made. No apology received!!"

"Absolutely faultless from the service to the staff, you have gained yourself a loyal customer along with my partner, my family’s and we are amazed with our beautiful watches! Looking forward to receiving our further purchase! Thankyou once again!"

"Upon arrival we were greeted by two lady’s who made me feel very welcome and valued, we were offered drinks and taken to the table where James met us along with Tatiana, they were very professional but had the perfect balance in engagement with ourselves which is what I look for, although we are ultimately there to buy a watch it’s also important to build a friendship and be able to speak about things other than the sale and we did this excellently. Overall it’s been my best experience buying a watch and I am hopeful to return in the near future."

"Lovely selection of timepieces and opportunity to view and feel some of the most exclusive on hand, but for viewing Rolex timepieces I found out you should book an appointment ahead but the hosts are always welcoming and try to book one for the same day other than the weekends haha. in the appointment you always offered a great selection of drinks and a little biscuit with your tea as well as the kids on their iPads haha."