Asda Ellesmere Port Supercentre

"I shop at this store pretty much on a daily basis and I've always been treated with respect by the staff who are lovely in majority. This was until last Friday ( 10/03/2023 ), where I received the most appalling service and was spoken to in a disrespectful manner by 2 employees and their manager. I asked one of the employees some service and he told me to bear with him a few minutes before he could help me. I then waited a good while before realising that he had left to another location of the store to go and chat to one of his colleagues while I was waiting for service with my toddler. I then walked up to this employee and asked why he was keeping me and my tired toddler waiting while he's casually having a personal conversation with a colleague with whom he seemed to be very close. The pair of them started arguing with me in front of my child, being inconsiderate and disrespectful so I requested a manager to try to solve the situation. The manager arrived and wouldn't even listen to what had happened and took their side straight away. I felt insulted, humiliated and I was so upset that I changed my mind about buying and left all my shopping at the till. Most the staff are very friendly and helpful but the service I received that Friday was horrible, disgusting. I will get in touch with management this week to make them aware of the issue and I hope it will be taken seriously. Hello Tasha, I can't seem to be able to find a way to reply to your response so I thought it could work by editing my review to include my reply. It was around 20.30/ 21.00 on Friday 10th March. The manager said his name was Craig, not sure about the name of the 2 other employees though. Is there any way I could meet someone at the shop to discuss the matter? As it's going to be hard on here if we can't reply to each other."

"I usually have a good experience. But yesterday I bought goats cheese camembert, put in fridge as soon as I got home (20 minutes) I opened it today and was almost sick from the smell. The product made my house smell for hours. Will not purchase again ! Had gone completely off !"

"Went into Asda deli last week and brought some chicken drumsticks to eat on the way home & have now ended up with food poisoning for a week!! The woman behind the deli counter was disrespectful too!"

"Very busy and the pharmacy needs to be bigger than it is, with more staff. I waited 5min for my prescription to be taken then told it would be between 15 or 20 minutes. So I went round the shop and still had to wait for 10 minutes when I got back to pick up the tablets from them"

"A Supermarket with the different departments clearly labelled, although we couldn't locate pegs at the library and detergent section, we had to ask a staff who directed us to the bathroom essentials before we got packs of pegs. By the way, great staff at Asda, very nice and respectful humans."