The Portland Hospital part of HCA Healthcare UK

"The expert care and compassion I experienced from the gynaecology ward was outstanding. Reception was great, my room was spotlessly clean, the nurses were absolutely fantastic. Thank you so much, hugely grateful for the opportunity to be cared for in such an exceptional hospital. Highly recommend."

"I had my daughter at The Portland in 2022 and could not have wished for a better birthing experience. Everything was so organised, smooth and calm. The aftercare after my C-section was amazing, I felt cared for 24/7 and felt respected when in a vulnerable state. All the dr’s and nurses were so nice to me. My midwife Leanna who was with me all day and in the theatre for the surgery was amazing, then when the staff changed every single midwife, doctor and nurse were all great. I had to be checked out a few days before I gave birth, within about 20 minutes of my Dr arranging for me to come in, there was a room ready for me and I was immediately seen by a midwife, then a doctor and had all necessary checks. My husband never had to leave my side for the 3 nights I was there as there was a comfortable bed for him in my room. I would recommend The Portland 100% and am so thankful for my great experience!"

"Excelent experience. Every single person was kind, helpful, empathetic. My son did not realize what was going on, he just enjoyed every minute of being there. He loved having his food and the nice plasters. The nurse (Nunzia), the anaesthetic team and the doctor were also very supportive to parents. I would highly recommend this hospital."

"Absolutely excellent service after a large scale surgery. All the nurses were incredibly kind & helpful. The rooms are private with Murphy beds if you'd like a relative to stay overnight with you. The physiotherapists were fantastic. And the food is truly excellent. The entire environment & staff truly helped with my healing process. Thank you all."

"I am posting this on 27th Sept….. my son had SDR surgery at The Portland on 14th May. We had the most horrendous experience in the run up to surgery, even down to the pre op assessment. We waited 1.5 hours in reception without anybody noticing that we had been forgotten, when I mentioned it to the staff, they were rude and dismissive. I asked the nurse to hide the needles and blood bottles (as most would for an 8 year old having a blood test) She made no effort to comfort him, distract him, make him feel safe. Whilst the needle was in, she shouted ‘I need another bottle please’ at which point my son fainted and then vomited. Both practitioners watched and let me clear it up whilst my son cried and clung to me. I am a registered staff nurse myself. Never, have I experienced such lack of communication between teams, no initiative, no empathy. I was calling the billing team for 3 weeks prior to his surgery to pay. Nobody was able to give me a figure, and constant promises of calls back never happened. I was assured that because it wasn’t our fault, that surgery would still happen on the 14th May, and not to worry and this would be settled whilst he was in hospital recovering. Then, arriving early morning ready for admission, I was approached by a lady whom proceeded to tell me that we would not be able to go ahead due to monies outstanding. I explained the situation, and she was so rude, dismissive, and would not even make eye contact with us. My son was clearly distressed, and security were told to ‘not let us in the lift’ Eventually, we decided to just make our way to the ward on level 3, which the cashier was not happy about. We were honestly treated like criminals! Unbelievable that this should happen in any hospital, let alone a private one! I could go on with other problems, but to be honest, I find myself frustrated just talking about it! My son has been seeing a play therapist, and has been diagnosed with PTSD from his time at the Portland hospital and the lack of care and communication are mainly to blame. Since we got home, I have called site managers, governance admin etc etc, and I am always promised a call back by the end of the week to discuss the official complaint that I logged during our stay. Still no calls back, still no answers……. I almost find it hard to believe that they are still not bothering to contact me?! So, from a registered Nurse that has worked and managed medical wards, specialised, and also have my own private aesthetic and dermatology clinic- I STRONGLY advise any parents with children to stay away from the Portland. Quite frankly, you will be cared for better at your local NHS hospital!"