Highfields Town House No 2

"Avoid at all cost. I booked here as was travelling to visit a friend but several days after booking I needed to reschedule due to an injury. I spent 16 days trying to contact them firstly to try reschedule then to just cancel altogether (who would want to stay somewhere with this kind of customer service ) there was zero communication from them by email or phone , I had the booking company try contact them on my behalf they too were ignored then out of pure pettiness on the day my booking was scheduled for they responded to my messages refusing my request to reschedule and then obviously my request to cancel. They kept the money I had paid even though there was availability on the dates I requested to reschedule they simply opted to provide no service ,no communication and keep the €100."

"This was our second stay....the first stay was perfect....clean tidy and perfect. Our stay last night was totally different to say they were a week apart. The bathroom was dirty on arrival and had an awful smell. No running hot water. Big wet puddle in the kitchen and bins not empty. Beautiful house and location just needs some tlc and some good cleaning."

"Recommend a sign is placed at the front of the building to make it clear that arrived at destination. Local taxi drivers had difficulty finding it. Other than that nice stay in a quiet clean room."

"Not as stated no holder for shower head also shower head disgusting.. Around bottom of shower doors thick black gunge. Fridge noisy quite an old one. Door broken and hanging off. Noone to greet you apparently known as a bad area. More like an hostal. They left a round bar of hotel like soap it had been used and had pubic hair stuck to it. Carpets stained. Walls very thin can hear other 2 rooms clear talking really horrible place didn't sleep just felt vulnerable.... Don't book this hostal...."

"Please see photos sorry could not post all This property is very poor not what they state at all damp around all window and doors cracked and holes on wall and beams cobwebs everywhere small tv small bed across from a community centre where they direct traffic walls was thin and cold all stone no curtains be better in a tent We booked a superior room extra twenty pound may I had as it was on ground floor as wife disabled walking difficulties we could not stay there as there is no 24 hour service dry cleaning service or reception they will give you code through Tex for the front door used by all into dirty kitchen used by all basically this reminds me of student accommodation but a lot worse as there supposed to supply clean bedding at least and towels this is a damp share housed witch the owners live there but ignored phone calls from us and Tex messages bedding dirty I dirty towel carpets and blinds don’t fit shower broken pipe no hairdryers ect door taped up units broke no head board so all grime on walls from previous people. we booked through booking . Com which does not check all property so was stranded there till 8 pm that night not eaten all day no tablets and no drink so had to book somewhere else so please be aware you will have to take extra money for your other hotel until you get your money back through who you booked with or all compensation fees and time from solicitors as there not responding to booking .com at this time I will def take that route as I had to be there for funeral so had to book somewhere else which cost an extra £200 pound taxi to and from the property and stress on my disabled wife as she has breathing problems so the mould was a problem and the dirty bedding made that we definitely could not stay.so we had to put key back in code box and leave dealing a-banded with no answer from no one"