Coco Nails and Beauty

"Service was okay…I’ve definitely had better. The lady who did my nails and pedicure was sweet but the outcome wasn’t so great unfortunately. But the strangest thing was that mid way my treatment they asked me to pay, when already getting their nails done, and all three of them paid after their treatment. I don’t know whether this is because I’m (Sri Lankan) but I definitely felt some sort of discrimination and discomfort. Despite this I still left a little tip but really had to hold myself back from saying anything! I would have left a much bigger tip but asking a customer mid way during the nails to pay is definitely odd! I won’t be going back."

"I’ve never had a pedicure before so I didn’t really know what to expect. However I didn’t find the experience a very comfortable one. Whilst I appreciate that due to the nature of the treatment there may be a bit of discomfort, at times it was painful. Also when I got home, I discovered that my foot had been cut during the service and was bleeding. I wouldn’t recommend."

"the nails are really pretty but the skin around my nails on many fingers was cut- they bled. also the price was £81 for a pedicure with gel polish and acrylic gel manicure which doesn’t match the prices they advertise"

"I always come to this salon if I want a pedicure. Compared to other places, the price is reasonable and the service is good. They do get busy (as they are popular) so I always try to book now. There is a good range of nail polish colours and the ladies who have done my pedicures have always been thorough and done a great job. I go for normal polish and find it lasts me well. I would recommend a pedicure here. The staff are always polite and helpful."

"I went to Coco Nails today for a full set of acrylic nails with French Polish. I was clear that I wanted the French Polish to be painted on (and not gel applied).but despite a phone call the day before where I had explained this, the salon quoted a price of £40 for the gel. I rang back and established it was £28. So first things first, query their pricing before you sit down... Anyway, the nail service was ok, but it lacked attention to detail and they skimped on product. For example,.the false nail was applied but not filled down before applying the actual acrylic so that it blends better. The lady also only put one coat of the liquid that sanitises the nail. There was no cuticle sanitisation. There was only one coat of the pink polish and then one top coat. Good salons always do two coats and they also apply cuticle oil - and this was all missing. The nails looked ok, but the white tip hadn't been applied to the ends and had to be touched up. There was bits of acrylic under my nail that had to be picked out (by hand when it should have been a pick). The nails look ok in the end but they aren't the greatest and are on the thick side. Finally,.when I queried these things the lady appeared to laugh with a colleague. As someone who just wanted a good manicure I don't think this salon is value for money and the attitude of some staff needs to change. On balance I'm upset at the experience and think they need to know."