The Ivy Cafe Richmond 9-11 Hill Street, Richmond TW9 1SX

"For its price, the food was so-so, the service was exceptionally slow, beautiful interior design. We ordered a 2-course for lunch, and also a shepherd’s pie. I guess it wasn’t great we came in hungry. The appetiser (salad - soy with peanuts bang bang salad) came after 15 mins of ordering - which was acceptable. It were too much sauce though, really too accentuated, but the spice was just right. The Salmon steak that was supposed to come with the two course, came after 40 minutes of ordered, plus we had to remind the staff. (fine ingredients but cooked with an average style, wasn’t cooked hot) Also the Shepherd’s pie - beef and lamb and some potato on top, which wasn’t served hot enough. For its price, I really expected more. The interior is lovely though and they have private parties. The service is just so slow though I wouldn’t add anything extra to the order. People next to me asked the same, to hurry up with the dishes."

"We went for the afternoon tea at the Ivy Cafe and we booked beforehand. What made our experience very memorable was the attentive and accommodating staff who went above and beyond from recommendations to preparing a birthday surprise for my little sister. It was one of the best examples of great customer service that we have seen during this trip to the UK. We will surely recommend it and visit again."

"I had a very bad experience at the restaurant. My son orders a steak. I asked for a sauce with out any alcohol. They told me both mushroom and pepper sauce contain alcohol. Who would give alcohol to their child !??? I asked for help to fry some mushrooms with a Milk make a sauce for me. Alcohol free. They didn’t accept. This place just has a name. Customer service is zero. The hamburger was over cooked. It’s very disappointing such a nice place. Big name. Costomer service is so bad. I think it’s over price."

"I always enjoy eating here. The service is excellent, very attentive without being intrusive and you don't feel rushed or pressurised. The food is excellent too and very consistent. The decor is beautiful and very stylish and colourful. The upstairs Isabella room is very nice and perfect for a private function. I highly recommend this place."