Paramount Garage

"Hi all Awful experience .. very unprofessional guys esp chap named Jon.. rude and incompetent.. stay out people you are dealing with a bunch of cheaters who would not hesitate to take your money without doing much on your car.. please avoid this garage at any cost…"

"Appalling and unprofessional! Booked our van in for a few minor things and was given a date and asked to bring the van in for 8am on the day. I asked if possible they could have the van ready for 1pm as we use it for our business, but understood if they couldn’t. By 3pm I hadn’t heard anything back so I called and was told that they hadn’t even looked at it yet! Why ask me to bring it in for 8am??!! No call to say they were running behind schedule! No apologies when I called to follow up nor when I called back to say I would take my van elsewhere. Quite rude in fact and I was just told, “we’re busy, mate!” Good for them, but clearly they have no respect or care for their customers as we will now lose another day’s business having to take our van to a different garage. I guess we should have known when we saw the mess in the very disorganised forecourt and chaotic check in when we dropped the van off at 8am. We chose Paramount for convenience as we live just down the road, but lesson learnt. Luckily there are other more service minded and customer friendly garages in the local area. Disappointing!"

"The absolute best service I've ever received at any garage. The staff were great and went above and beyond to help. Especially given the quirks of my old car. I immediately recommended to all family and friends. They also have plenty of parking which is sometimes a worry at other places. I won't go anywhere else now. Update: Went back after recommending to a friend, had spectacular service once again. Can't fault them at all."

"Amazing service! As a female it's good to know there are some honest and reputable mechanics out there who aren't patronising. Jim at Paramount is awesome. I took my husband's van for a general service and wanted a reverse camera fitted. What I got was a reverse camera which doubles up as a rear view mirror! A big bonus on a van! Wonderful service, over and beyond!"

"Left my car with them Monday morning 9 am. Waited all day and called 3 times at 6 pm evening but no response. Walked to the garage and saw gate still open shutter down, Steve and jimmy inside the office knocked on the shutter no response called the landline again but no response. So I came back thinking they were too busy today, good luck for tomorrow. Tuesday again no call back or any update about my car all day. Walked in to the garage at 4:45 pm. And found my car wasn’t “booked in” so they didn’t had a look at it yet. But Steve took all my details when I left my car and key with them. If they have changed their booking method they should tell me about it at some point. But they kept my car for two days for nothing. I found them irresponsible, unprofessional, unreliable. I went to that garage once before last year when they took 3 days to do only 2 hours job."