National Tyres and Autocare - a Halfords company 596 Purley Way, Croydon CR0 4RF

"Had a flat battery that needed testing. I made a booking and attended. The staff were friendly and helpful."

"Incorrect tyre fitted at National Tyres and Autocare 596 Purley Way Croydon CR0 4 RF. I ordered a pair of tyres to fit at front axels of my car and the staff fit two tyres with different models. I discovered one of them is not what I ordered when I pick up my car. Staff tried to make excuse and told me the tyres are in the same specifications but cannot explain why the two tyres are different model. One of them is not the model I ordered. I was told to come back to the centre from tomorrow to replace the incorrect tyre. Complaints raised and I'm not sure will there be anyone to follow up the complaints. I think overall the staff member failed to deliver services in a professional way. Some of the staff member is not honest."

"For years I have been a customer of national tyres. But yesterday the 06/09/2022 I went their to have two new tyres fitted. And the tyres on they changed I wanted to keep as a spares because I was exporting the car they were almost new 7mm of thread left on them. I didn't notice until today my tyres were swapped for some old tyres that had been repaired in the past I went back to national tyres today and spoken to the manager there he was trying to make me out to be some sort of a nut I asked him for the address I could complain to he said find it myself what he doesn't know is bad news travels fast"

"AVOID AT ALL COSTS! Went here for Mot and service and the mechanic broke a part of the engine housing for my oil filter but told me he had used a sealant to repair it. Just 8 weeks later surprise surprise my car now has an oil leak and I returned to the garage to have them tell me they can't repair the leak and I have to take it to Renault dealer and pay for the repairs! What a joke and this is the 2nd time this garage has given me problems with car as they damaged my brakes in the past! Just an update on this. After emailing my complaint to their head office the issue was resolved fairly quickly. They did apologise and informed me that the garage should have carried out the repair themselves and they were capable of this. However, my Renault dealer carried out the repair at a cost of almost £700 and National Tyres did fully refund this to me."