Oak Furnitureland

"Was thinking of visiting the showroom as dfs don’t have the right shade of teal I’m after for a sofa. However, I must be mad if after reading the negative reviews I risk buying anything from this company. I’m sorry there’s just no excuse for sending damaged goods and then not providing good customer service to people who spent thousands in your store. How hard is it to keep customers happy and for life? Seems you don’t have any pride in your business. I’d rather live with the wrong shade of sofa, than risk chopping off my own two feet by doing business with you."

"Purchased a bed / table/sofa the quality really isn’t worth the price I paid for it. Delivery was a shambles. Still Haven’t received my sofa care kit or my mattress protector. The sofa is poor the pillows have no firmness, the table is average at best. I would recommend it and I certainly will never buy anything from this company again. Also the delivery drivers are lazy and not professional. (I paid for the £90 premium delivery) what a waste of money that was. Also the delivery drivers ask personal questions about money, very uncomfortable. 0/10"

"Visited this store, staff were friendly, but didn’t know how to use the online ordering. When the chairs arrived not properly built with parts missing, customer services refused to discuss with me. The service went downhill from their. Three out of 8 chairs were delivered poorly built or parts missing. The promised free furniture polish never materialised. We cancelled the damage/product care insurance as on this performance they weren’t organised enough to delivery any sort of service. All in all a shop that isn’t worth the hassle."

"We have searched for over 12 months for a suite as we are restricted with suitable space and a lot of furniture is way to big. We went to Oak just for a look round and found a suite that was perfect a salesman called Andrew was very helpful and did an excellent job explaining all details to us."

"Aggressive selling! Don’t have signs everywhere saying that you have “Scan & Go for Contact Free Shopping” if someone is constantly in your face asking, in a hostile manner, why you are taking photos (when you’re actually scanning the QR codes) and why you won’t speak to them, like some forlorn ex! You don’t care about the customer, you just want your commission… This has almost put us off spending nearly £1,500 with the company online at all! Edit: And you’ve lost Oak Furnitureland those sales to DFS - I look forward to letting your corporate bosses know, Mr “Store Manager”."