Russell & Bromley Ltd.
397 Oxford Street, London W1C 2JY
Hours open
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
11:00 AM - 7:00 PM
Photos
Location & Phone number
Reviews
"Really dissatisfied from customer service at R&B Bond Street. Went to return a pair of boots I bought online (on sale) and as soon as I mentioned “sale”, the 2 sales assistants pulled a face, giving all possible excuses why they could not be returned. I don’t mind keeping the boots, but please ladies, do not only treat people that buy in a friendly manner, but those who make returns too, because if you do, they will be your regulars. And I am definitely not going to be one of them."
"Appalling customer service at the Bond Street store! Refused to refund a pair of sale boots, found all sorts of excuses. Will never ever buy from them again!!!!"
"not really happy with the customer service when I was picking up the shoes that i've ordered. She wasn't really friendly and showing that kind of face like she didn't get paid for work. (it happened when i was there in April)"
"Great customer service - friendly and efficient. However I bought my girlfriend some new shoes yesterday and am due to give her them today. Quickly checked the shoes over and it seems as though they have already been worn. Disappointing especially given they are a present."
"The customer service at this branch is excellent. I'd give it 6 stars if I could. The staff are friendly and helpful. The only problem is that the shoes are nowhere near as good as the customer service! If you want excellent customer service - hands down this branch will give you the best service. If you want super expensive shoes that fall apart when you wear them - then look no further. You can get those shoes here."
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