Cazoo Customer Centre Manchester

"The worst buying experience of anything I have ever bought!! AVOID!! When I purchased the car the handover date was moved several times but never before I was told - I was simply left waiting waisting a day off work. The customer service reps simply didn't care. They then told me they need to complete work on the car and again i was told constantly inaccurate or false information time and time again. Now I'm well over a month after giving them 21k for a car and I haven't seen it and again due to a last minute cancellation I am left stranded for an upcoming event. Will I get a courtesy car or compensation? I have no idea as customer service won't tell me anything and is simply rude. Awful from the start and unfortunately it still isn't over. My emails are still being ignored and calls unanswered. If they say they will call you they never will! AVOID!!"

"Messed around by this Cazoo Customer Centre. Cancelled appointment less than 24 hours before, told me they'd rearranged the following week but they hadn't. You can't contact them directly so you have to phone Cazoo Customer Service. When my car eventually went in (three weeks after the initial booking), I went to pick it up in the evening only to be told it wasn't ready and I'd get a call for the following day. I didn't receive a call, so at 15:30 phoned Cazoo who phoned the garage only to tell me that the service team had "gone home" and they couldn't release the car. The Cazoo customer service representative couldn't work out why on earth they'd have all gone home at 15:30. I arrived the following day, despite the service team not being there, to collect my car and found a huge stain on the passenger seat, they'd not replaced the terminal covers on the battery and some issues had not been fixed. Frankly, the car was in a worse condition coming out as it was going in. Would strongly avoid this garage."

"Sold my car here and got great service. No fuss or stress and was completed within minutes. Would highly recommend if you are considering selling your car and want a hassle-free experience."

"Arrived at Chester Road location at appointment time. Was met by Sacky who was extremely friendly and helpful. Within 10 minutes the money quoted was in my bank account and car was handed over. I don't think I'll be selling my car any other way again. Paid me £2k more than Audi were offering for part exchange. 5 star service!"

"So happy with my experience with Cazoo! We were skeptical about purchasing through them due to everything being online but we absolutely would not hesitate to do business witb with again and would 100% recommend them to anyone. Everything was hassle free, over the moon with my car, everything was as described on the listing and to top it all off we got a goody bag filled with cazoo goodies, it sounds silly but but was so delighted! Sometimes it's just the little things and these little things make Cazoo stand out over other companies. The staff were so friendly and informative it was such a relaxed experience. So thrilled, thanks again Cazoo it was a pleasure!"