Russell & Bromley Ltd.
Prince Charles Drive, London NW4 3FG
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
12:00 PM - 6:00 PM
Photos
Location & Phone number
Reviews
"DO NOT purchase any goods from this retailer. I have been a loyal customer for several years but I think the quality of their products has decreased recently. Back in October 2022 I purchased a pair of shoes for almost £300 they were defective and was told by a shop assistant that if I wore them the probem would go away. The problem remained and and I was offered store credit. I purchased another pair of shoes with the store credit. This second pair was extremely uncomfortable I only experienced this problem after about 45 minutes of wearing the shoes. I was in such horrible pain I got cramps on my calf, got horrible blisters and my feet even bled, this was after wearing the shoes for 45 minutes only! R and B refuse to give me a refund and want to blame this on my individual fit. However, I know the the consumer's act protects me as an individual regardless of what the many may experience. The shoes are "not fit for purpose" and did not last a '"reasonable amount of time". Moreover, the inspection for defects is done in-house, this creates a conflict of interest. I am fighting this through my CC and the ombudsmen. I am so sickened by their customer service, don't let them step all over you, you have rights. I am only posting now but I did get in touch with the retailer straight away."
"Very friendly and helpfull staff. They were very patient and did all they could to help."
"Very grateful to Anne who was able to order the very last available pair in the UK of patent Cumulus in a size 41. Great customer service, and the ideal shoes for my wedding in July!"
"I brought some Chelsea boots in January and had a problem with them so popped into my local store in Brent Cross. Monika who immediately gave me attention on walking in, sorted me out in a jiffy. Impeccable customer service, I was in and out in maybe 10 minutes and completely satisfied. I was left feeling that this company cares about its customers and stands behind its product, would highly recommend, and commend its staff and policies!"
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