Clarks Orpington BR5 3RP

"Extremely poor selection on display and the staff were more interested in sharing their weekend activities with each other than actually assisting customers. SORT YOURSELVES OUT!!"

"First class customer service from the young lady who just served me in your Orpington branch; polite, attentive, courteous, and a great personality. She is a credit to the company."

"Tulay wasn't very nice. I was after some shoes but couldn't find them in my size and as we were leaving my little two year old saw a pair of sparkly girls trainers that she really wanted. We asked if she could be measured as we weren't sure if she was a 5 and a half or a 6 and Tulay said there was a queue of 4 people waiting. My husband said he doesn't want to wait and just wants to go home. As we were leaving I saw an infant shoe measurer so I measured my daughters foot and it was a size 6. We looked at the width and requested the shoe. Another lady asked to double check my daughters foot as they didn't have the initial width I requested, she was a 6F instead. She was about to get her the size and we would have bought it and left but Tulay spoke to her and she came back and said we have to wait for the others in the queue. 25min passed and no one had helped us or brought us the shoe and my 2 year old and 3 year old were so fed up they wanted to leave. Initially my daughter refused to leave without the shoe but after waiting so long even she was fed up. I absolutely understand the queue and waiting but the time it took is absurd, we would have bought those shoes in 5min if Tulay had just gotten the shoe instead of standing at the door."

"I was served by a Dan, he displayed great customer services. Well done Dan."

"The staff were helpful but to have to wait 10 minutes to be served, to only find out that none of the shoes I selected were in stock was very disappointing. There must be a better way."