CMS Auto Service Ltd.

"My Dead car has been revived by these mechanics, engine overhauled and now runs perfectly, 100% knowledgeable , highly recommended.."

"Great service, decent price, quickly done, will definitely use again"

"My Partner & I bought a used Volvo estate from CMC auto service and we are Bristol based. It was so worth the drive, the service and after sales service is second to none. After buying vehicles for over 25 years I have never dealt with such an honest and trustworthy used car seller. I doubt I’ll buy another used car from anywhere else. I can’t recommend them enough. We had an unforeseen issue arise with our car after buying it and without question it was taken back and repaired free of charge. It turned out the Volvo main dealer who serviced it last had cut some corners on what should have been done and there was no way to tell. Massive thanks for such a professional approach to selling cars in what is usually a minefield for used car buyers."

"Before I give my reasons for the 1*, I’d like to point out that I have over a decade of experience in the retail industry so I fully understand and excel in customer service, however that is not what I experienced today. I let a lot of things go but I feel compelled to share this because the more I think about it, the more offended I feel. Long story short, I’m a first time driver with my first car (bought from dealership), however not experienced enough on what to do when new problems present themselves regarding the car but I’ll learn as it comes. Got my first fault just 4 months after purchase that required a mechanic so I needed a garage that accepts warranty work. Unfortunately I tried a dozen garages near me and they all declined my business when I mentioned the word warranty, so I contacted the dealership where I bought the car and they recommended this garage. It’s a distance (27miles) but I needed my car fixed for work and to support my family. Drove there, met with the owner and all was going fine. Conversations coming to an end but because I’m an outsider and unfamiliar with the area I needed to do something to kill time so I asked what’s nearby and got directed to the city centre and because I don’t know how long I’ll have to be there for, I asked him one last question and this is where it went south fast. I simply asked, “do you know how long it’ll be?”. That’s it. Now, regardless of how busy you are, there are so many ways to answer that question in a civilised manner but the owner decided to go with “Hey, you come to me, you came up to Redditch, I have 2 other cars to do before I see yours, I’m not going to rush them for you. I’ll call you when it’s done”. I just wanted an approximate time so I knew how long I’d have to be there for but due to that unnecessary response, I used the next few minutes to call garages near me again for a quote without warranty as I’d rather invest my money in to a business that appreciates their customer’s and found one with a cheaper offer. It’s a shame really, most comments are 5* and I thought I would get a quality experience but turns out I drove over 30 minutes to be spoken to in a demeaning way and made to feel small. Maybe the place is great and I came on a off day or he was stressed or unhappy but whatever the case, you should never treat your customers like that, period."

"Excellent, knowegable trustworthy and friendly. The only garage I'll use (and I am an mechanical engineer). Use CMS with complete confidence. They look after all of my vehicles, including my beautiful T4."