The English Bed Company

"I absolutely GIVE UP. Why oh why didn’t I read the reviews!! Absolutely the worst customer service I’ve ever experienced- our mattress has been promised to be delivered on 3 occasions - they just aren’t getting back to me at this point! Almost a month of waiting at this stage when it came into their warehouse a few days after purchase. Every time you call, someone’s ‘on lunch’ just ‘popped out’ they’re so unprofessional and it’s absolutely infuriating being lied to over and over again!!!"

"We bought a storage bed from The English Bed Company for our new home and the storage section is ideal for storing the winter duvet and spare bedding."

"I purchased a Rowe headboard and a Hemingway full bed from The English Bed Company, a couple of years ago. I was extremely pleased with both on arrival, and even two years later then still look beautiful. They really add a luxury feel to our bedrooms and my only regret is that I didn’t buy the full Rowe bed! I would highly recommend this company and the quality products they produce."

"Don't usually leave reviews, but unfortunately in this instance I had to. After purchasing a beautiful looking bed from them online (one they had in stock/showroom), the couriers they used arrived, and fitted the bed. This is when the problems started. Not only were my walls bashed and skirting board chipped by the shoddy cheap delivery company they use, the bed itself came faulty, with 4 holes in the wrong end of the divan, and the wing head boar being nearly 2 inches too large either side. They also used the wrong bolts to attach the headboard tot he divan, and gave me the correct ones when leaving saying i could use them to attach drawers to the end? Odd. After raising these concerns with the company on the phone on a number of times, followed up by various chaser emails, only a week or so after did i get an short email saying they could offer me a refund of £150 for the extra holes, and that the wing headboard was supposed to be like that - totally unacceptable and unprofessional. After spending over £1000 for a bed, i wasn't prepared to accept the £150 discount as the bed was faulty! So i booked the return in, the dodgy delivery company came back to collect it, took the bed apart, bashed a few more walls and also marked the bed in the process with black marks, which i can only presume is from the tools they brought with them. Currently waiting on my full refund. So, if you order from this company, please be mindful that if you order a Divan bed with wing head board, apparently they aren't flush to the divan and the black mesh is therefore exposed at the back, and your halls and walls will probably be scuffed by a pair of wonderful delivery men, who leave accidental voicemails when you don't pick up, saying 'She getter be F**ing in as it went to her F**ing voicemail. Enjoy!"

"Love our new emperor size Hemingway bed we ordered from The English Bed Company. I hadn't read the reviews here before ordering, I'm glad I didn't because it might have put me off unnecessarily! I have had no problems at all with these guys, I called before ordering on a couple of occasions to check sale dates and fabric range changes and both times the staff on the phone were friendly and helpful. Our order fell into the Covid lockdown time frame which of course delayed it through no fault of the EBC but they kept me updated via email as to the stop and start of production. The only reason I gave 4 stars rather than 5 is due to the manner in which the sales assistant responded to queries I had post delivery, otherwise I am very pleased with our lovely big bed and the service received!"