Moss Bros Guildford

"My experience was great! Staff were very kind and attentive. Great selection and fair pricing!"

"Appalling customer service. We ordered a suit for a special occasion and when we went to collect it the shirt was the wrong colour. When we asked about it a very disinterested staff member informed us that they don’t do the shirt in black even though this is the picture used for the main photo on the hire page. No apologies, no offer to see if they could locate the shirt else where. We will now have to buy a black dress shirt as the white does not look right. I don’t know if this is a Moss Bros thing or just the Guildford branch but I would recommend that you avoid this shop to avoid disappointment! Customer phone support is also a joke. I would advise Moss Bros to invest in staff training or hire new staff!"

"Really, really poor overall. Lacking staff numbers and staff and trained staff who know what they're doing. And then the attitude, unfriendly, inflexible, and plainly disinterested, did nothing to help when I had a problem with the return date. They either don't bother to answer the phone, and on the rare occasion they do they hang up instead if putting you on hold. Waited 2 painful hours for a simple suit fitting, whilst the clearly inadequately trained staff bumbled about incompetently. Female manager Chris was couldn't care less about helping you and hides behind baffling company policy. Customer service, they just don't understand the meaning of the concept, avoid at all costs, just go across the road instead."

"Don't bother trying to call them. They have not ever picked up the phone when I've tried. Service in store is no better and a lot of the staff can be really quite rude and unfriendly. It's not a nice atmosphere at all. I've had the biggest issues trying to purchase from them over the last few weeks and as a result the company has definitely lost a customer for life. I won't ever be shopping with Moss Bros. again, or at least definitely not at their Guildford branch."

"We recently rented a number of suits for a wedding and instead of this process being a positive part of wedding preparations, it was the absolute opposite. All the male members of staff are clearly bored and make no attempt to provide anything beyond a rather basic and begrudging level of service. On two occasions I had to wait to be acknowledged by a member of staff, even though they were not dealing with any other customers. There was no enthusiasm or interest shown. The female staff member was much better; cheerful, helpful and efficient."