Stradivarius

"The worst customer service I have ever received from the Manager at Westfield Stratford. He was rude, not understanding, didn’t want to help me and left me upset. I will be following this up with Head Office on Monday. He shouldn’t be a manager as he doesn’t have any compassion or people skills. Totally let the whole Stradivarius name down in my opinion. Don’t visit this store!!!! He told me the store only opened a couple of days ago? After reading the comments below…was he lying? I tried calling the store all day on Thursday (and showed him my phone and how many times I dialled the store) ahead of my visit today and he said as the store only opened a couple of days ago the land line was not working ….I’m so confused by everything he told me and his attitude was rude and uncompassionate. My 73 year old mother was with me and we were both dumb founded and shocked at his attitude. We didn’t come to a resolve and he appeared to be happy to dismiss me and let me leave the store without anything being rectified. I look forward to taking this matter to Head Office on Monday."

"My favourite shop, their size suits me perfectly and the is collection is too good with reasonable price"

"AWFUL CUSTOMER SERVICE! Was laughed in the face by 2 of the staff members after asking if they could search something up for me (which they clearly didn’t want to do) Was going to ask to speak to the manager to feedback but seemed so disorganised with staff that I didn’t and had to unfortunately pass it on to a member of staff who seemed very new (and the nicest one in there). will not be returning to this store. Very rude."

"The store is a mess and it takes 30+ mins to get to the front of a queue of 4 customers. There are piles of random clothes everywhere and if you dare ask a member of staff for something they tell you off for even suggesting they should know where anything is - they just point to piles of clothes and shrug. No one who works there seems to know what they’re doing at all except the girl with the headscarf who is constantly being called to help her colleagues while serving customers herself. She is a fantastic asset to your brand and always has a positive attitude but sadly I will never be coming back. Best of luck to her."

"I love the accessories collection here. Clothing is also great. Its quite reasonable and should usually visit during weekends as they have more offers. This store is located inside Westfield mall. Worth visiting once to check out their latest accessories collection."