Manchester Auto Electrical Ltd

"Sell parts that don't work and then don't give full refund.dont use them,i sugest their parts may be fake."

"terrible customer service, courier advised part been delievered however it has not. even had to check cctv as its not where its been advised. let them know and told to contact there courier to sort even though this is an issue for them to sort not me"

"Staff were knowledgeable and very helpful. Competitive prices. Ordered part on Monday and delivered Tuesday and had my car back by Thursday."

"Great service, right part identified and supplied, & friendly helpful staff :-) What more can you want"

"I purchased a reconditioned alternator on 2nd August 22 for £90.00 which included a reduction of £40.00 for my old unit. I took it home and upon fitting it appropriately to my car observed that one of the mounting brackets on the alternator was broken which meant it was not fit for purpose. I returned the alternator to the shop within the hour but I was advised (in the absence of any evidence) that I must have broken the alternator when fitting it. I advised the seller that I have lots of experience in fitting parts to my car over many years and am a long standing customer. Sadly, the seller was disinterested, shook his head and repeated the word 'no' in what I interpreted to be quite a sarcastic tone. The seller advised that they would be prepared to provide a replacement alternator but it would not be until the next day and this would cost an additional £40.00! I advised that I could not wait until the next day as I am a key worker and needed a replacement unit today. I added that I am very busy and although i did not break the alternator (as alleged by the seller) I would accept a partial refund of £50.00 as a means to resolving the issue. Sadly, despite what I felt was a reasonable solution for both parties, the seller also declined this offer. The seller advised me that they were an "honest company" and I accepted this at face value but added that I stated that I felt their response was unreasonable. I did consider whether I should just pay the additional £40.00 for a second alternator. However, I reflected that this would then bring the total cost for a reconditioned alternator to £130.00 which is approaching the cost of a new unit . I also decided against giving the seller anymore of my hard earned money when considering the very poor level of customer service thus far. If the subsequent alternator I purchased also turned out to be faulty then I would be down £130.00 instead of £90.00 with absolutely nothing to show for it. I next advised the seller that I would like my old alternator back but incredibly he suggested that this may not now be possible. After about 15 minutes the seller returned from the back with an alternator which may have been the unit i had provided earlier. The seller continued to demonstrate their poor level of professionalism and customer skills as I was leaving the shop when they asked me to look at their camera and smile. I asked, "why would i smile when I am an unhappy customer?" There was no response but I do feel like a right mug giving this guy £90 and having nothing show for it. Update 1/10/22 The card issuer reviewed the case and agreed with me that the seller had breached their legal duty to me under the Consumer Rights Act 2015. I received a full refund of the £90.00 and an additional payment as a good will gesture. I am just so glad I did not pay these cowboys in cash as my experience shows they DO NOT CARE about their legal obligations as a business or about their customers."