Holiday Inn & Suites La Crosse - Downtown

"I had a fantastic experience with a young woman working the evening shift 1/272024l. I had a very small inconvenience with the room I booked and she was fantastic. I wish I would have gotten her name. I did see that she wore a beautiful ring. We go to our room around 730 pm. If I am able to get her name I will add it here l."

"The rooms are nice. Its location in the heart of historic downtown La Crosse is perfect. There were a few things that were sub par, particularly the pool. The photos of the pool online looked really nice online and I was meeting an old friend here with our kids. The pool was to be a big part of our trip. There is some sort of ventilation/humidity issue in the pool room making it overly humid, off smelling and causing alot of rust and corrosion. The water itself seemed clean enough and sanitary, but overall the pool area really needs some work. For the price we paid, it’d be nice to have functioning pool area. Also someone from the hotel staff came by at 4am in the morning and quite loudly slid a receipt for our stay under the door. They were struggling to get it under the door and it woke me up. I never quite got back to sleep after that. This receipt delivery service was completely unnecessary in this age of email. I would have preferred to not have been woken up."

"We arrived at the hotels about an hour before check-in time. The parking lot was almost empty. Asked to check in early, front desk said "No!" No explanation. We immediately noticed a sign that the restaurant was also closed. No free breakfast, no coffee, no fruit, etc. Upon check out, they charged my credit card 25$ more than the price for "incidentals." They explained that's the policy and it will be refunded in 3 days. THERE ARE NO INCIDENTALS AVAILABLE AT THE HOTEL! We also noticed a sign that said the pool and hot tub were closed! We stay very frequentl at Hioliday Inns because there are usually no surprises! Worst experience ever at a Holiday Inn. (Most of the hotels in the area were less expensive with free breakfast, early check in if available, and a working pool and hot tub)"

"The hotel was clean and smelled good upon entry. Front desk staff was friendly. Rooms were expensive, but I figured that was because of Family Weekend for UW-La Crosse. I knew the restaurant was under renovations, but it would be nice to have some breakfast options available like muffins or fruit, considering the price of the hotel. The fitness room is very small fyi. The hot tub was not working. The bar was newly remodeled, but no one stopped in for the 2 hours I was there on a Friday night; people likely go to other bars in the area. I will say you can hear a lot of noise outside from the street/windows and also doors slamming in the hallways. This is standard for a 2 or 3 star hotel though."