Petco

"Store was well organized with a well stocked supply of food that I needed for my dog & cats. Also appreciate Petco providing an opportunity for adopting cats from the local Jefferson County Animal Shelter."

"I don't have direct proof the groomer injured my dog. I do know my dog was walking out of my house as normal before his regular grooming appointment just last month, and he was completely paralyzed in the back legs when I next saw him after his apt. Because he once had a Lyme flare and because I thought surely no one would drop a dog and not be humane enough to not tell the owner, I wasn't too sure at first his paralysis was due to being injured. I thought he was possibly having a flare up and the timing was a coincidence. I got antibiotics from emergency vet. I called the groomer who assured me he didn't drop my dog. They of course noted in his file about Lyme disease. I've since called the manager and corporate numbers and sent emails starting two weeks ago requesting video footage to be reviewed. At the time of first call, it was well less than 30 days since his visit. I have of course received no answer or reply. As I sit here on the night before my dog is to be put to sleep I am full of regret and sadness. I just want to prevent anyone else from making the same mistakes I did. Be smarter than I was. Don't just trust the groomers word, don't be afraid to be mean, don't think a corporation would actually care. Demand to see proof your pet wasn't injured immediately after their visit. My dog could be paralyzed and severe low quality of life due to another spinal issue. He could have had a perfect visit with an amazing groomer with coincidental sudden paralysis. Or he could have been injured at Petco on his last haircut. I just wish I knew for sure before it was too late. Since I cannot afford neurologist, MRI, surgery, I'll never know. And since I'll never see the video footage, I'll carry the regret and deep guilt. Wondering and knowing that he could have had vet care and surgery paid for if the injury did occur at Petco and they told me."

"Jared was amazing with helping my husband and daughter get the essentials for her fish tank! I had a lengthy conversation with him, expressing my appreciation for his customer service! I can tell he truly loves his job! So if you need anything fish related, ask for Jared!"

"I've been going to Petco for basic grooming. They said my dog claws at the cage, and so I will have to pay for the VIP service. I offered to stay at the store so the cage would not be necessary, but they would not accept that solution. They refused to honor my appointment, and said I am not welcome back unless I'm willing to pay for the VIP service. The VIP is more expensive and comes with no additional services. This is a price gouge and I expect better from Petco."

"Always have great customer service, ESPECIALLY Jared the aquatic specialist! He is always wanting to help and give the best advice for my fish tank. He has helped me turn my fish tank into a beautiful piece with great fish. He is the reason I always come back to this store for all my pet purchases."