Fluffy & Floyd Pet Supply

"We buy our cat food here, and have for 5 years. My husband went to get some yesterday. She stated they were out of what we usually buy. (a big bag worth $50) she stated they wouldn't have truck till Thursday, and it won't be on the shelf till Friday. What I don't understand, is why no one offered him samples or anything in the meantime. Knowing we would be out of cat food for three days. I just find it kind of rude. Especially since we've been customers for so long."

"So I'm a groomer and I do house call grooming now after the salon I was working at shut down. I had heard that this self wash allowed groomers to groom dogs occasionally and I have a couple of clients who live in Aberdeen so I thought this would be a good fit so I called to see if it would be ok. I explained that I had 2 dogs that I needed to groom that belonged to clients and that I was hoping to set something up for once every 6-8 weeks or so if all of this was ok. The woman (very nice lady) on the phone said this was absolutely fine and I booked for 3 hours. Unfortunately one of the dogs that I was supposed to groom never showed up, however everything else went great, until check out. It turned out to be the woman owner at check out. I explained that unfortunately one of the dogs no showed and I'm happy to pay for the fee for that because I did book the spot. She proceeded to lecture me about how "this isn't your business, you can't just come in and rent someone else's business for your own gain" I tried to explain what I had previously told the other person on the phone, but she talked over me so I let her rant it all out including staying calm as she explained that I could be perfectly great or be a dog strangler (I've been grooming in this area for 16 years and have an excellent reputation, but ok) and then tried again to explain everything that I said above, that I wasn't looking to do this all of the time, that I had 2 clients (1 now after the no show) I wanted to groom once in a while and that was it. I do house call grooming and I'm fine with that, but she ended up getting defensive and talking over me again, including accusing me of taking up half the day (4 hours) when I had only booked 3 and offered to pay for what I had booked (she turned me down) so I just said ok and paid my bill and left. Apparently her employees and her don't communicate and I'm being blamed for it as the least she could have done is ask me questions, instead of just assuming, making this one of the worst customer experiences I've ever had, including at Walmart watching a manager lecture an employee that was in the middle of helping me. She could seriously benefit from some customer service tips from Mud Bay. I am pissed because none of what she was trying to accuse me of happened and when I tried to calmly and politely explain this she repeatedly got defensive and talked over and blamed me for the miscommunication when I laid everything out from the start."

"Just recently started shopping here. They have an amazing selection of hard to find brands normally not carried anywhere else such as Dr Harvey's and they are the only ones who order in My Perfect Pet food for my dog with kidney and pancreas issues. They also carry Answers goat milk which is hard to find!! The store is always clean and organized. Great employees and a excellent place to give your business to. Gotta help the small businesses that really deserve it. They're prices are great as well."

"The 2 gals who work there in the morning are so friendly and helpful every time I'm in. This place is a hidden gem in pet stores and miles ahead of *cough* petsmart. They carry a comprehensive selection of locally sourced organic pet food, toys and medicine. Support your local businesses and stop by today. You won't be disappointed in the quality of products and top notch customer service."

"We love Fluffy & Floyd's. I prefer to support small local businesses whenever I can. Everyone here is so friendly and helpful. We buy our dog food here and when I'm looking for toys or treats we stop here. I also always bring my goldendoodle in for a treat after grooming. They have a large selection of individual treats and frozen raw bones. There is also a great dog wash you can make a reservation for and not have to make a mess or crouch over the tub at home. I'll pay a bit more for local service and support."