H&R Block

"I've been going to this exact location for probably 5 years now. I am happy with how they help you do your taxes and usually the return comes back pretty quickly. I know that they are a little short staffed at the moment with not having a receptionist at the front desk. Even so, their customer service was over and beyond. Thanks guys! :)"

"Absolutely terrible, I have been an HR Block customer since I was 16. Never have I been turned away 30 minutes before closing. Today changed that, as the two reps inside were standing there doing absolutely nothing chatting. To provide this service to a return customer at tops takes 20 minutes. Thank you for letting me know customer service is not valued at HR Block"

"I'm handling my late mother's estate and still going through a lot of different emotions (..I miss her so much). My mother had always spoken highly about Melvin Ravenall and after meeting with him for the first time this past week, I completely understand why. Melvin is very knowledgeable about taxes and answers questions in an easy-to-understand manner. He was very kind to me during the appointment - especially after I burst into tears feeling overwhelmed and emotional. Melvin took the time to talk to me and told me some things about himself and his family which was comforting. I felt a whole lot better after the appointment. The kindness that was extended to me this week will never be forgotten. Kudos to H&R Block for having a wonderful employee like Melvin Ravenall!"

"The receptionist has the worst, customer service. I called to reschedule an appointment and she first gave me an attitude saying my name was not on the schedule and then I had her check under my husbands name and she was like no I don’t have anyone here under that name and she finally found it and was like oh yeah, whatever and then, I asked her if I can schedule it for next week and she was just being really rude about me rescheduling you give me the worst attitude and then I asked her what was wrong and what was her problem started being nasty I asked to speak to a manager refuse to let me talk to the manager said she was busy and that they would call me back. Doubtful that the manager will call me back. I don’t understand why it’s so hard for people to be nice when they’re being paid and employed, we are just trying to get a service that we’re paying for. Also, my experience with the representative that I had in the past doing my taxes the year of 2021. Was extremely helpful. He explained everything and I just wanted to get back on his schedule, but regardless, I don’t think I need the extra attitude from the receptionist."

"I would like to thank Ravenall Melvin for being professional while assisting me with clearing up an issue over the phone. Not once did I feel rushed or disregarded while I searched my home for the required documents. He was the epitome of great customer service. Thank you."