John Jackson - State Farm Insurance Agent

"I have been with John Jackson State Farm since I was old enough to have auto insurance. 7 years with this company and I have been nothing but disappointed. They are surprisingly rude every phone call. I called recently to see about getting a better rate since I have been a customer for 7 straight years and the lady on the phone told me if I wasn't a student I would not get a discount.. then proceeded to tell me how amazing her kids turned out because they went to college. Clearly bringing in her own personal beliefs and putting me down for not going to college. After canceling my auto insurance with John Jackson they proceeded to take my payment out of my account. It has taken over a month since I have received any form of refund. Each time I call to check on my refund I get nothing but disrespect on the phone from John himself. The last phone call ended in him yelling at me if you can even believe that... how professional lol."

"Moved from Alaska during a pandemic and needed assistance transferring multiple polices from my old State Farm agent of two decades to a new agency. Selected John Jackson and have been so very pleased with the customer service from Susan Clark! Her experience was of great assistance, anticipating our needs and even reducing my monthly payments by nearly $200 a month. I would highly recommend Susan and John Jackson State Farm"

"Received a double billing from State Farm today. Wrote and sent John an email expressing our concerns. He wrote back an unprofessional email without proper punctuation. We sent him a second email expressing our concerns about his email response. He called laughing and called my wife the wrong name. He has been our agent for 7 years and has not tried to build a relationship with us. Yet he feels that it is appropriate to call us during dinner and insult us. Shame on him. Still the worst insurance agent in Vancouver. His assistant called me on my birthday to harrass me about getting my widget installed. No mention of happy birthday. Incompetent and apathetic at best. Called and requested current proof of insurance. When I arrived Laura had printed out the proof of insurance that I had told her that I had. No apologies. Not even from Patty. John Jackson not in office. This is only one of the recent misadventures with this office, there have been others much worse."

"John Jackson is a very angry, emotional and unprofessional agent. I dealt with his staff for years without issue, but when I rented my home out and obtained a landlord policy for my home, he wrote the policy incorrectly which resulted in termination. I called another State Farm agent and got coverage immediately, then called his office to find out what had happened. He literally screamed at me (about questioning his integrity...huh?) and hung up the phone on me. It turns out that he then called my new agent, screamed at them and accused them of trying to steal business from him. The only thing that lost him business is his unprofessional and overly emotional behavior. It was a bizarre experience, which I'm glad to share with other people. Go to ANY OTHER state farm agent and steer clear of this hot mess."

"Very shady, had my GF sign up with them. Quote was good but every month the payment went up and up. Couldn't figure out how to add her on my renters policy (my agent had to give me the number to give to them). The last straw was a recent rate increase. When she asked why it went up 20% she was told everyone in Washington got a rate increase. So i asked my agent and same address, farther drive same year vehicle and my rate dropped. I've been with state farm 10+ years and have never had any issues like this so its obviously this agent."