Purcellville Tire & Auto Service

"Not friendly and rude. Always denying services or telling us certain people aren’t available that day. What a coincidence that in 2 weeks, we’ve been denied services 4 times. We got there at 4:20pm and they said they weren’t doing inspections because they’re closing… at 5pm! I get it, but the way they spoke to us was not right. My money is as green as any others in this town. We gave them a chance because other co-workers swear by this place. But they aren’t a minority. Im writing based on MY experience here. Not all are rude. There are some employees that are nice but even they look exacerbated. Just today “The inspector didn’t come in today”… again? Do people just not work in Purcellville? Just admit you don’t serve my kind (like other places have told us) so that we can find another place. Y’all need some customer service training."

"Great service and one of the few trusted service companies. Great place to take your car for tires, alignment, oil change, and inspections"

"We use Purcellville Tire and Auto Service for all the inspections on our four vehicles. In addition, if we need repairs they are our "go to" resource. Having nothing but good things to say about them!"

"I was looking for a local place to get an oil change and state inspection. It was easy to request an appointment and they completed the work within the estimated time period (2 hours). Not sure why people in other reviews think that any mechanic anywhere would do something within 20 minutes? That’s not realistic. Just go get a coffee nearby and relax. Also, the front desk staff was very friendly and took the time to explain the work that was done along with any recommendations. I really appreciate not feeling “talked down to” like at other mechanic shops. I left feeling like my car was well taken care of and that it will be easy to do that again. I’ll update this review if I get any significant work done or new tires. Thank you!"

"If you want a headache, stress, waste of time, energy, or money....then this is the spot for you. I'm a young woman who has limited knowledge on cars and fears being taken advantage of at mechanic shops. This was my first time here will not be back. A week ago they looked at my car and rejected it so I got everything fixed (by someone else) as they told me to. Went back for a retest, and still rejected the car for one of the nitpicks that I had gotten taken care of. This shop told me it got rejected again due to the power steering still leaking all over the place badly and making it sound like an emergency fix. They are rude/unprofessional (Cortney especially) and will nitpick your car for every detail under the sun. Cortney kept pressuring me on the phone into having them take a look at the problem and I declined. She shouted at me that what I had put into my car was "AWFUL!" for it which was a STOP LEAK for the POWER STEERING. I checked the power steering myself and got a second opinion...it was still FULL every time so there was no way it could have been terribly leaking. When I picked my car up for the second time, she questioned if I was angry and to not be upset with her since she didn't inspect it. Went to another local shop and got emissions and inspection done just fine no more than 24 hours after Purcellville Tire and Auto Service had it in their care for the second time....and it PASSED at the other place. Go somewhere else. This place is dramatic and money hungry. I tried them twice...and they still are a flop."