Pet Resort At Greensprings

"When I began looking for reputable boarding services for my "special needs" blind dog, two of the three facilities were not willing to take on the responsibility/liability for a blind dog. The Pet Resort at Greensprings was the only one who replied that they would happily take on the responsibility for my special needs dog. And his needs are not super difficult... just some patience, understanding, love, and humor is all that was needed. I have been overjoyed with the care, attention and love that the staff and owners, Jill and Jeff, have provided. The relief in knowing that my dog is in caring hands is amazing. I am aware that he could get hurt himself or get hurt during his visits (that's inherent anywhere) and I'm also aware that he could get sick during his visits (also inherent) but I have complete faith that the owners and staff take his care very seriously and would do everything possible to help him out. His tail is always wagging when he arrives and it's wagging when he leaves. I couldn't ask for anything else. Thanks Jill, Jeff, and their caring staff! You have a customer for life."

"The new owners are great! They interact with their clients, and are quick to address any issues that arise. My three puppies love going and are always well worn out by the end of the day!"

"I can’t speak to other people’s experiences but I have nothing but positive comments about the Pet Resort. I have been taking my 2 year old mini dachshund since February 2023. Ella attends full day daycare 2-3 times a week. She has boarded several times (including a 5 day stay). If I would let Ella she would jump from her car seat to the ground the minute we stop in the parking lot. As it is I drop her leash and she runs straight to the door. When I switched daycares from Charles City County to Greensprings I was a bit nervous due to a few previous reviews I had read. However, everyone I met in the parking lot had been bringing their pets to daycare/boarding for anywhere from a year to 10 years. Ella has been happy and well cared for since the day I took her for assessment in January. The new owners are present and you can tell that they are pet parents and bought the Resort as a labor of love. They are available to talk with anytime you have concerns. The staff is wonderful! The managers, Lexi and Jessica, are friendly , knowledgeable and care about their pet clients (and owners). Jill is another fantastic front desk employee. I’ve met many of the behind the scenes staff. Again, they are knowledgeable, friendly, know who your pets are and are very concerned with the health and wellbeing of the dogs entrusted to their care. No question is too small for any of the staff. I trust the Pet Resort implicitly and sing its praises to anyone who wants a recommendation for dog daycare and boarding."

"I gave one star because I left my 13 year old lab/retriever and my 5 year old boxer/terrier on Saturday . I never received any photos of their day, and when I checked in on them I was told they were fine and nothing to report. When I picked my boys up on Monday my 13 year old lab/retriever was covered in feces. They sprayed him off and gave him to me wet. I ended up taking him to the ER because he was not acting right and where he needed fluids and antibiotics. My poor old man had colitis and dermatitis. He could hardly walk his paws were so sore. They neglected my baby and took no accountability. I am so disgusted. I was not allowed to pick him up on Sunday because they are closed. That was a medical emergency and I should have been called. My dog could have died. Never again will I trust these people with my family. BTW I’ve called 4 times with no answer. The owner NEVER contacted me!"

"This Kennel had a Kennel Cough epidemic. I have given this place a 5 star in the past. However new staffing and bad employee attitude has taken over this kennel. I have an older dog. The one employee who walks him has pressured and hinted to me in the past that I should euthanize my beloved dog. The other employee with the short and purple hair wrote me an email stating that I should immediately pick up my dog because he had loss of Bladder control. The vet checked him out and cleared him of any issues. These worthless lazy employees develop lies and drama as an excuse to not take care of your animal. He is in good condition but his lack of care here by certain employees has given him diarrhea. Food comes back unfed at times and meds are not given. Any denials here won't work. I know who these worthless, Lazy employees are. I really liked this place until I was starting to get pressure to euthanize my beloved fur child....."