CMA's Colonial Auto Service & Parts Center

"I get excellent service at CMA Colonial Auto Service & Parts. They have cared for my Ford Edge for several years and I keep going back because they're responsive and knowledgeable. Brandon is terrific; wouldn't go anywhere else."

"I'm so disappointed. I was looking for a used SVU/VAN for My son who has four small children two in car seats. My limit was $15,000 cash. Colonial Auto showed me a Honda Odyssey that looked perfect. They assured me that it had been worked up and down and had no issues and that this would be a car that would last my son's family for many many years to come. So, we took it to our local and mechanic who found guess what, A major transmission issue. Within weeks of me notifying colonial with documentation that the transmission was in poor condition and would need to be replaced in the next year or so, a$7,000 investment on a vehicle that we were already planning to pay $15,000 cash for. Within days of notifying colonial with documentation about the transmission the vehicle was back up for sale. I feel sorry for the next buyer because colonial doesn't really care about you or your family's safety. Like most businesses this is all about the money. Laura the sales person spent copious amounts of time repeating to me how much work this van had done on it. High pressure tactics to say the least. As far as I know colonial had a decent reputation but you'll never catch me there again, And if I can discourage my friends from doing so I will. I do know the general manager says he is looking into this and If he finds a satisfactory resolution I will definitely update this review."

"Unfortunately I’ve had to deal with this company on several occasion’s. Tom with Cadillac is not good at returning calls, no updates. Last week after having my car for almost a week he says to me. “ you’re not my only customer.” Wow! Yes I KNOW I’m not but at least return my call after I’ve left three messages. He does this every time I have to take my Escalade to Colonial. He appears as one who hates his job and the people. This time I made an appointment and it took longer to get a diagnostic report than me walking in. Really???? I’m not sure how the other departments are. I’ve only used Cadillac. I do not recommend them at all. I think most people use them because of convenience, but I will be looking for another company to take my Escalade to. I don’t feel like Tom values his customers. That’s bad for Colonial. Update: it’s been more than three weeks since I called and spoke with Tom and his assistant. I requested a copy of my bill to be emailed to me. He told me he would get to it. That he was out sick and just returning. Friday January 10, 2024 will be a month. I have not received what a requested. It was such a simple request. All he has to do was log on his computer and email the receipt. I hate to call unfortunately I have to. The lock on my Escalade was ordered but never repaired. This was back in November 2023. This is really bad Colonial!!! I would give you zero stars if I could."

"I would give zero stars if possible. 3 out of the 4 people we communicated with were not customer friendly. Talk through you not to you. Their biggest concern is to get you out of their hair. Like we were nothing but an inconvenience. I guess some money is greener than others. Definitely our last time using their services for any of our GMC's."

"My wife dropped off her vehicle for an oil change and asked that a license plate holder get mounted on the front of the vehicle, which originally came from North Carolina where it's not a law to have the license plate on the front of the car. Here in Virginia, that is not the case. When we picked the car up the oil change had been completed and license plate bracket had been mounted, but I realized once I looked in the glove box of her vehicle that the screws to mount the plate were missing. I asked Branden, who works inside, if I could purchase screws to mount the license plate and he said, "No problem, I've got you." He then proceeded to grab four screws and a drill and mount the plate to the vehicle. When I how I could pay for the additional work, he said, "Don't worry about it." While it was seemingly a small act of kindness and didn't cost a lot of time or money, I thought Branden went out of his way to go the extra mile and that made all of the difference. Thank you Branden for your kindness, professionalism and hospitality! We'll be bringing our vehicle back again and again. 10/10 would recommend to friends and family. Please retain and promote Branden...he's good people!"