Kroger Pharmacy

"If I could give them 0 stars I would! I have never in my life heard of a Kroger pharmacist be so blatantly rude to a customer as he did to my. My husband has a rare bone disease that requires him to take strong pain medicines. He also is in a unique situation as he lives here in Virginia, part of the time, and part of the time in Georgia which can sometimes make it difficult to fill his prescriptions. He usually goes to the Kroger in Staunton, but this time they were out of the medicine, so he called the one in Waynesboro to see if they would fill it. To make a long story short, the pharmacist was extremly rude to him over the phone twice. Once when we called the first time, and again a second time when the pharmacist called him back. My husband knows exactly why a lot of pharmacists are hesitant to fill controlled substances. He knows all about dealing with these kinds of prescriptions, because he's had to take them just about all of his life. The pharmacist flat out refused to fill his prescription because "he didn't know him, and that he wasn't local". My husband has been going to Kroger in Staunton, and in Georgia for years. We are very loyal customers. But this man would not budge. You can't tell us something we already know about opiods. My husband can't help that he was born with a debilitating disease. He can't help that people, doctors and patients, have abused this drug, and over prescibed it. Should my husband be treated like a "junkie" because of this? No, of course he shouldn't, but the pharmacist at the Waynesboro pharmacy sure did. Also, the pharmacist hung up on my husband while he was talking mid sentence. I guess the pharmacist doesn't realize that if my husband doesn't get his medicine filled, he could end up in the E.R. with serious withdrawls. It really p*sses me off to know that this is how people who have a legitamte reason for taking opiods is treated. Very unprofessional, unempathetic, and just plain horrible customer service."

"The staff at this pharmacy is friendly and efficient. I had the pleasure of working with Hope a pharmacy technician and couldn’t have been more pleased with her service and knowledge. I highly recommend this pharmacy"

"I have used many pharmacies in my life and none have come off as incompetent as this one. I understand pharmacies are busy these days. But wow. There was 0 communication between staff. It seemed like it was everyone's first day."

"Exceptional service here! Courtney especially stands out, and is one of the key people that makes this Pharmacy great! Avoid the Staunton location and come here if you can. They will take care of you here."