Melicca Dunn - State Farm Insurance Agent

"I'm reiterating that Melicca bundled my insurance. The personal attention and quality customer service experienced was remarkable. If customer service is personally important, then Melicca Dunn State Farm is the place for you."

"I have been a State Farm customer for many years and I have never had an agent/office who performed as poorly. Every single transaction I made through this office was botched, and I have always had to be the one to discover the problem and have it corrected. Most recently I have been waiting over 2 months for a simple change a vehicle on my policy. They sent me a Drive Safe and Save transponder that is still assigned to a previous vehicle even though I signed up for the first time for that program as I was registering my new one. I learned that I will not be getting my DSAS discount for the two months of constant usage and will need to be sent a new transponder. It took them several weeks to get my uninsured/underinsured motorist coverage paperwork to me and then they claimed that I did not sign it and they were waiting for me to do so even though I submitted it immediately upon receipt. I transferred agents and they did not send any of my paperwork over after two weeks and I had to track that down as well. I have the simplest insurance for only one car and do not understand how difficult this could be, but literally EVERYTHING they ever did for me had a major problem associated with it. I do not recommend Dunn’s office at all."

"We are so appreciative of the customer service received and for making the process of getting life insurance so easy and painless! Ms. Nelson really took the time to understand our needs, research, and provide us with the best viable options to meet those needs - proving that quality customer service really does still exist today. Thanks again for giving us a little peace of mind knowing that we are covered!"

"I am so thankful for Melicca Dunn and her team! She is awesome!! She was so helpful with assisting in a transition of my auto policy from Texas to Virginia. She was very attentive and prompt. Her team even helped me over a holiday weekend with obtaining certain verifications for the DMV. I highly recommend her, she was a pleasure to work with!!"

"Working with Melicca Dunn and her team was a dream come true. I was a first time insurance buyer looking for my first car insurance quote and they were able to help me find the best insurance for my situation and answer every question I asked. I can’t recommend Melicca and her team enough to anyone who is looking for quality insurance with exceptional customer service."