Club Pilates

"If I could give 0 stars, I would. I have worked in business and been a member of numerous studios in the past. While their instructors are fine, their staff is so rude and unprofessional. It is impossible to get out of contracts, and Robyn the manager and Bryan the franchise owner are unethical and horrible business people. I have never written a review but want to warn others to not even bother with this establishment and encourage you to spend a little more to get a better experience, not only in Pilates but with your wallet. There are many incredible studios and instructors in the Richmond area with actual credentials and ethical business practices. A very big disappointment and honestly a terrible business to have in the Glen Allen area."

"Feel scammed. The free class they offer isn’t really a class, it’s an intro to their equipment. After the intro they’ll offer you $20 off your sign up fee. BEWARE you save $20 but if you’re not satisfied with the classes you pay 100$ cancellation. On may 3 I wrote to Robin that im not getting the workout I’d like and did not want to keep attending. I found the classes boring. After 3 different classes I felt like it was a waste of my time to drive and attend. I was unhappy about but okay with paying $100. I meant to drop off the cash by the end of the month and they immediately sent me to collection and now they are charging me $208. I didn’t even attend 4 classes and I requested to cancel before my first month even ended. I should’ve listened to my girl friend who warned me about this place. If you want a real motivating Pilates class and better customer service go to solid core."

"As a previous reviewer/member mentioned they are fine until you need to make any changes at all. Robyne acts like she wants to work with you and help in anyway possible but that couldn't be further from the truth once an issue actually arises. She literally told me she was sorry she tried to help me all because she didn't like that she made an error and I asked about it and how we could resolve it...it is pitiful how their club manager handles issues. Beyond rude."

"This is an amazing studio and community. I just completed my 10th class and am so excited about the progress I've made since beginning. I've been wanting to get into Pilates for years, but hadn't been able to find the right combination of affordability and schedule. I looked into quite a few options and was either turned off by the price per session or package, elitist vibe, or the lack of class options. Club Pilates is the perfect balance for me, so much so that I upgraded to the unlimited package last week. In addition, I really enjoy the diversity of students and instructors at this location. It's such a body positive environment and it allows space for you to really focus on your individual practice while enjoying a group setting. I've taken classes with Norvell, Lori, Shannon, and Kim, and each of them has a different style of teaching that I can genuinely appreciate. If you are curious about Pilates, check out their free intro class. It's a great overview of the equipment and some of the basic moves. Making this practice a consistent form of self-care has been one of the best decisions that I've made this year. My 40 year old body, bones, muscles, breathing, and posture thank me for it."

"While the instructors do seem to be genuinely nice people, at least half of the time in class was spent with them sharing inside jokes and making social plans with only a small subset of the class participants, which of course left the rest of us feeling excluded and unimportant (and not actually working out.... waiting for instruction on the next move we were supposed to do, which is of course the whole reason to pay for the class). Far more problematic, though, was the poor customer service from the staff. For example, you are supposed to be able to pause your account anytime you are unable to attend classes for a stretch of time for whatever reason. The staff made the actual process of pausing your account really cumbersome and then treated me like I was being unreasonable / high-maintenance when trying to exercise this standard feature of membership. Long story short, I expected MUCH better for $200/month. In the end, I decided to cancel my membership, which was also a painful process. Once they knew I was leaving, they gave me even more grief for pausing my account, and then no longer allowed me to pause my account at all, so essentially I paid $200 for my last month in which I was only able to take one class (due to a combination of work travel and having surgery). They would not even let me downgrade to a lower level of membership for my final month, nor entertain the idea of issuing any sort of prorated refund. That was the last straw that motivated me to write this review to warn others of the kind of treatment you can expect from Club Pilates. I hope club Pilates at some point learns to take a longer-term vision… That taking someone’s $200 in the short term is not worth the harm to their reputation in the long term, and that customer experience is of utmost importance if they are going to run a successful business."