Best Western Plus Waynesboro Inn & Suites Conference Center

"The hotel's fire alarm went off at 10:30 p.m. and all hotel guests had to vacate the property and stand outside, many in their pajamas, in sub freezing temperatures and high winds. After approximately 15-20 minutes guests realized there was no fire so they re-entered the hotel via the lobby. The alarm was still ringing. Guests were not allowed back in their rooms, so they had to either remain in the lobby while the alarm blared or stand outside in freezing temps. There was a family in the lobby soaking wet, including two small children who were shivering and covered by towels. The cause for the fire alarm was a sprinkler that went off in a 2nd floor room. The hotel was unable to turn off the sprinkler or the alarm. By 11:00 p.m. water was flowing out of the ceiling of the first floor hallway. There was never any announcement made by the hotel, but by 11:30 p.m. residents decided on their own to return to their rooms. To get to the staircase guests had to walk under the waterfall that was flowing from the 1st floor ceiling. I got soaked, as did other guests. My clothes were so wet that I could not put them in my suitcase. By 11:35 p.m. I was back in my room. I had fallen asleep when at midnight my hotel room phone rang. A hotel worker said there was a noise complaint against my room. I said I was in the room alone and was sleeping, making zero noise, and he replied that he had made a mistake and had called the wrong room. He then hung up on me before I could reply. The entire experience was a disaster, from getting soaked, to being woken up at midnight by a hotel worker who called the wrong room. Stephen room #301 on 1/13/2024."

"DON'T STAY AT THIS BRAND!!! I payed for room and then two days prior to arriving, we had to cancel due to extreme personal issue that arose only to be told sorry for your luck!!!! They will rob you blind just to make a buck, do yourself a favor and find a Marriott brand hotel that has better cleaner rooms as well as real customer service. Ps, this hotel should have negative stars but one it is I guess. Also to their response to this review... We had a death in the family, which led to the cancelation of this reservation! STAY AWAY FROM THIS LOCATION AT ALL COSTS!!!!!!! I understand non-refundable, but also understand exigent circumstance very well, and this was one of them. We requested a voucher for a later date stay and was denied by the useless workers that work this hotel and the manager that never seems to be at work! Again, stay at a Holiday Inn Express, you will be better served and the management will understand personal issues."

"The WORST hotel room i've ever been in. Upon getting into the room, it smelled musty and uncleaned. A thick layer of dust was on everything and an old sock was covering the thermal gauge above the bed. After complaining, I was moved to another room. This room smelled better but also had a layer of dust on everything. It generally seemed not well kept. After using the soap dispenser once, it fell off the wall and looked as though it was barely hanging there to begin with. After informing the front counter staff about the dust and soap dispenser, I came back to my room to find that only SOME of the dust had been cleaned. The headboard looked as though somebody cleaned only the dust that was in arms reach. I used a third party to book the room so I was unable to get any refund at all or esle I would of gone elsewhere. The cleaning staff doesn't do a thorough job at cleaning. My allergies were constantly annoyed at the uncleanliness of the room I slept in. BOOK SOMEWHERE ELSE FOR YOUR STAY."

"The staff tries hard, it seems like their hands are tied from doing a better job. Trash cans in the banquet halls were often filled and not cleaned. The trash cans in the break rooms were not cleaned. Trash was always piled up. It seemed like they had 2 guys trying to serve the whole front of the house and banquet area. They also cleaned the bathrooms, vacuumed the hallways and blew leaves around the property. Ice water was provided with cups and never refilled. The meals were catered by a vendor who really wanted to be somewhere else. The lunch was drowned in water that they were trying to pass off as……gravy. The green beans were flooded in a butter like soup. The caterers lack of care or pride in work surely didn’t help the presentation. After snacks and lunch the banquet table running the length of the room was never changed. It sat there in the glory of every dollop of bbq sauce and smear of mustard. Each day getting worse. The temperature in the area was hot or cold. The bathrooms were clean. Free parking around the property."

"Not recommended. Rooms emitted a musty odor, rugs were not properly cleaned. I checked out 4 different rooms, they all had the same unclean smell. We decided to put up with it, but after discovering dirty underwear and shorts in a drawer that's when we checked out to move to another hotel. The uncleanliness at this point was pervasive. Upon checkout, without me even asking for a refund, the desk mgr immediately responded with "well you can't get your money back." I guess he's been through this before. I called today for the GM, went to voicemail; she did not return my call. Best Westerns are usually good, but not this location."