CVS Pharmacy

"I tried to pick up a prescription yesterday afternoon. There were 2 customers at the registers and 4 ahead of me in line. I stood in line for 5 minutes without moving. There was only one cashier working the 2 registers. I'm 69 years old with a bad back and I can't stand in line indefinitely. This pharmacy has closed the drive-thru window. There are many customers with physical limitations who are unable to stand for a long time and need the drive-thru window open. Parents with several children in the car would also rather use the drive-thru than drag their kids inside. I picked up my prescription this afternoon and was still in line for 10 minutes. Again, the 2 registers were attended by one cashier. My drug insurance that began on January 1 lists CVS as their preferred pharmacy, with prices lower than other pharmacies, but I need to share with them that CVS is incapable of providing efficient service to their customers."

"Pharmacy staff are worthless. Constantly not having prescriptions ready, being rude to those in line by ignoring them and even outright refusing service for needed medicine when someone attempts to bring up their constant failures directly or in person. While Customer Service isn't easy, it is part of the job you're performing. People need their medicine, and it is your job to provide it as prescribed regardless of what you think/feel about it or how busy you may or may not be on your personal time. It is unacceptable"

"I had to inquire about a medicine that was submitted to CVS (High Street) to check if it was ready several times. The lady that answered (same person each time) was very rude. After 3 WEEKS, I was told it was ready via text. I went the same day and was told they gave the last medication to fill someone else’s prescription and they might have some next week! The CONSTANT DELAY IN MEDICATION AND RUDENESS IS VERY UNPROFESSIONAL. My insurance changed and CVS was on the list. Going to check with my insurance company and see about a different pharmacy!"

"I went here for the minute clinic which had a lot of time slots available, which was convenient. The PA who saw me was helpful in verifying my condition and prescribed reasonable meds to treat the pain and to allow the injury to heal. I picked the meds up in their pharmacy pretty quickly, no real issues in or out, though I did leave and wait until I got the text message saying it was ready for pickup. I get most of my meds through CVS Caremark (mail order) so I only interact with this pharmacy on occasion. The store seemed a little run-down inside, but most of these drug stores feel that way these days. Employees were friendly / cordial. I see a lot of other comments saying the pharmacy here is no good, but I'd recommend going to the pharmacy outside of peak hours. The pharmacy techs who are filling those meds get worked non-stop during their shift, and the work requires focus. Sometimes it takes a few minutes - that's reasonable. CVS Pharmacy corporate will automatically send you a request for feedback on your visit via email. That's your opportunity to complain, not while you're in the store. Those metrics are probably the only thing CVS corporate is tracking."

"My wife has been waiting for her prescription for over a week. Every day she stops in and is told it will be filled by 5. Today she stopped in again but this time was called a racial slur to her face twice by the disgruntled pharm tech. Numerous witnesses were in line at the time. Another tech jumped up and suddenly “found” the prescription. No pharm manager was available to address the situation, no store manager was available. The store phone also went unanswered to try and reach someone of authority. CVS will never get another dollar of mine or any other that I can help. Corporate will be getting a written complaint."