Cascades Lodge

"A member of my party has a sensitivity to fragranced cleaning products. We called ahead to discuss prior to booking. Employee was dismissive and would not give a clear answer aside from giving us the cleaning company's number. Cleaning company stated the did not use fragrance. Upon arrival the entire hotel was scented wall to wall making it impossible for us to stay there. When I discussed any sort of a refund I was told absolutely not. Outdated, misleading and expensive. Avoid at all costs."

"Loved my stay here! Had a last minute emergency with another hotel (hilton) and the manager Pia was able to take us in last minute for the price we originally paid months ago. The hotel has a very old feel to it, which was kind of nice if you don't mind the outdated amenities. But everything worked as it should, the hot tub and pool were great and the location is unbeatable!"

"Great location and clean, but that was it. Everything needs updating- old tube TV, rock hard mattress, puzzles as wall art, no bar or breakfast, and short staff (who worked hard). At 11:30 pm they opened our door, unannounced, and woke us up to ask us to turn down the radiator because the pipe was making noise"

"Book another place if you still have time. The two stars are for the very convenient location and kind staff. Otherwise this place is a joke. I understand holiday travel is tough, but still can't believe I'm paying $600 a night for the following: "Breakfast included": it's just a granular bar and a bottle of juice for each night. Large "Restaurant/lodge" sign in front of the lodge: good luck finding the restaurant - nothing. The water from the faucet has a weird smell - I felt like in the swimming pool when showering and drinking salty water when brushing teeth. No elevator in the building - you can use the bell cart, but just for 50ft. "Free wifi": super slow, once I logged onto Netflix and the wifi directly kicked me off and blocked my Mac address. There's a sign saying - no ski boots in the building, but come on, the point of living near the base lodge and having shuttle service is to be able to get ready to ski inside the hotel room. There's no ski storage outside of the building, you'll need to carry all your gears into your room - again, without an elevator. There's also a sign saying: "Persons remaining after 11am, will be charged for an additional day". Even though I've never missed checkout deadlines, seeing such a sign still feels so mean. The sad thing is - I cannot say I'll never book this place again - when it's hard to book in advance and with kids, this place still provides some convenience."