First State Bank

"I seriously thought I cleared up the stupid security questions. After 5 years it happened again. Thanks for triggering me once again. If you ask me my mother's maiden name again I'll cancel all of our accounts"

"My mother was a dedicated First State Bank "customer" before my birth in 1976 up until she passed away in 2021. At my mother's request, I was eventually added to her accounts and started helping her maintain her bills and other business. When her health began to decline, First State Bank was made aware and a caring teller contacted me one day when my mother showed up at the bank with a con man trying to withdraw a large sum of her money. Unfortunately, when my mother died First State Bank, the business, did not care as much as the teller did that day, and immediately after my mother's death, First State Bank did not waste any time draining her checking account of more than $2000.00. This was money that I had decided to leave sitting in my mother's account so that it could be used toward her funeral costs and to purchase her headstone. When I saw the money was gone I went to the bank to find out why and I was told that my mother owed the bank and they had every right to take it from her account and they could have taken it at any time before her death but did not. That statement is what upset me. If I had known my mother owed the bank, the debt would have been paid off before she died. In all the years I was on my mother's accounts and helping her with her finances, no one at the bank ever let me know she owed the bank any money! They waited until she died, waited until her family needed money the most, and removed the money from her account without any notice. How tacky First State Bank!!"

"I’ve been a customer more than 20 years. Never a problem, best customer service ever!"

"I would not recommend this bank at all, I took a check from one of their customers and they refused to cash it. I offered my drivers license , social security and anything else they might want. They said I would have to drive back on a weekday and walk into the lobby to cash the check. I told them it would be the same drivers license and social security that day as it was the day I was there and those things do not change but they still refused to cash it. I lost over $50 in fuel to try to cash a check written on their own bank. With my experience I would not even give one star but you cannot post if you do not at least give one star."

"I’ve had an account with this bank for almost 20 years and only experienced frustration through all of it. It’s perfectly acceptable to put money in but when it comes to wanting to use your own money they treat you like a child having to ask to use it. Their ATM withdrawal limits are awful and the ATM’s seem to be out of order often. Trying to pay your bills online? - if it’s an average amount of money in today’s time you’re gonna have to call first to see if it’s okay. I’ve even had them call me for monitoring how I use my own money in perfectly legal ways and ask me about it simply because they didn’t like it. I would complain about the ATM’s being out of date but they finally caught up with other banks after being behind 10 years. You get a very annoying text message every single time you use your debit card somewhere asking if it was you and if you don’t respond they will lock your card until you do. You wouldn’t think being secure is a bad thing but they take it too far."