Goodwill Central Texas - Outlet South

"Dear Goodwill Management, I am writing to share my recent experience at the Goodwill Outlet in Austin, Texas, which stands in stark contrast to the positive encounters I have had at other Goodwill locations across North and South Carolina, as well as Florida. My visit to the Austin outlet initially seemed promising, given the abundant selection and the quality items I found. Unfortunately, my experience was marred by the behavior of the staff on duty that day. The employees exhibited an alarming level of discourtesy and aggression towards customers, which included yelling, and in my case, an unwarranted invasion of privacy. While I was taking a moment to rest, I noticed employees surreptitiously observing me from over my shoulder, scrutinizing the content I was viewing on my phone. They then confronted me in a highly aggressive manner, insisting I delete a photo I had taken. They remained by my side until I complied with their demand. Although I adhered to their instructions, the photo had already been backed up to my cloud storage, rendering their abrasive approach unnecessary. I understand the importance of adhering to store policies, including those regarding photography and videography. However, I firmly believe that a simple, kindly delivered reminder of such policies would have been sufficient and far more appropriate. The use of rude and aggressive tactics was unwarranted and detracted significantly from my shopping experience. I hope this feedback is received in the spirit of constructive criticism, with the aim of improving the customer service provided at your outlets. It is my belief that fostering an environment of respect and courtesy will greatly enhance the shopping experience for all Goodwill patrons. I will add that we went to the North outlet the next day & the employees there were extremely nice & chill unlike the multiple staff at this location."

"I was very , very , dissatisfied and disappointed with my experience at this particular location. The receptionist, Dee Thomas, was very unpleasant, unprofessional, and did not have the decency to even say " Good Morning", also the store manager for the warehouse dept. , Carlos Galvan deliberately lied to me on several occasions regarding me trying to find employment with Goodwill, Carlos was prejudice, racist, and bias against me for no apparent reason, and he was not professional enough to tell me that he didn't want to hire me, so he used Corey, another Goodwill employee, to lie and tell me that no positions were available at the Warehouse."

"Great stuff, but no carts! The resellers hog them and have them lined up on the wall all day, and the workers don’t say anything!!! **Edited to answer to their response: all the more reason to have a rule for 1 or 2 carts per person!! If you know there aren’t enough carts, why do y’all allow them to be lined up on the walls all day???"

"Great place for treasure hunting. If you’re not experienced at Goodwill Outlets…. then do research on other reviews, ask friends, or get an employee to guide you through. You don’t want to get in the way of the land rush when they bring out new bins. Wear gloves and be careful. That said, there’s some treasures here for a very low price (priced by weight). Great people watching. Huge amount of clothes, lots of books."