NORTH TEXAS AUTO SERVICE

"This place is really great about helping you when small issues come up for your vehicle. I came in to get my car checked out because of a check engine light and walked out with my back tail light fixed, check engine light fixed, and state inspection done for $7. I was so happy and impressed!"

"They were amazing. They stayed late to finish the work on my truck and were helpful in so many ways. My truck is handling like new again…. Thank you all."

"BEWARE! I came here on 5 Feb 24 and asked for a tire patch and secure my exhaust which was loose. The tire had a slow leak, I had to put air in it about once every week and a half. They fit me in quickly, which I appreciated, but that was the only good part of my experience. I was told they couldn’t fix the exhaust, I need to go to a muffler shop for that..no problem. I was told it would be $130 for the tire and inspection which I did not ask for, nor did they tell me they were going to do a full vehicle inspection before taking possession of my truck. I scheduled the other work they suggested (which I am definitely not having this shop perform now) so they didn’t charge me the inspection fee and I paid about $30 for a tire leak repair. I got in the truck and the tire pressure of the tire they “fixed” was a bit low, but only a couple psi so I didn’t think anything of it. I went to a muffler shop, had the exhaust fixed and when I got back in the truck, the repaired tire pressure was at 8 psi. I immediately pulled over to put air in the tire with my air compressor but you could hear it actively leaking out. I headed straight to North Texas Auto and they “repaired” the tire once again. The following day, 6 Feb 24, the tire exploded while I was on the interstate, causing damage to my fender. I called the shop and talked with the assistant manager who told me there were 3 nails in the tire. Ok, I am not disputing that, but if the tire wasn’t safe to fix, why did you do it and take my money? She said the manager wasn’t there but would call me back. I got no phone call from the manager, not even to see how I was doing when the tire they worked on blew up and damaged my truck. The General Manager reached out to me on 7 Feb 24. I submitted a claim through Goodyear and I haven’t heard squat for 6 weeks. I contacted a claims rep at Goodyear on 15 Mar 24 and they still haven’t received the tire and is dragging their feet on my claim. Avoid the headache. Go to Discount Tire across the street if you need tires or a different shop if you need work done. Avoid this place."

"I had made an appointment to bring my truck in for an alignment and state inspection 3 weeks out and scheduled for the Saturday before Christmas.. It was appointment to drop the truck in the morning and pick up later that day. I dropped off about an hour after opening and apologized that I wasn’t able to be there first thing when opening. I was told no problem by the female assistant manager and clerk and told they would take care of the vehicle. About 2:30 in the afternoon, the clerk called and asked if I could come pick up the truck because they couldn’t get to the alignment that day. Was told that a tech had put a suspension job up on the only alignment lift and it was going to take more than a day. Not a problem, things happen. I go in to get truck and when I get there I ask if the inspection was completed. I was told no, because everyone who could do an inspection was gone. I asked if they had been there that day and was told that the assistant manager from earlier could have done it, but she left at 1100 (before she was scheduled) for the day to go get her hair done. I was also told more that the reason the suspension job was on the lift was because the same assistant manager over booked all of the technicians for the day. Fortunately, one tech finished with a job right as I was picking up and was able to accomplish my inspection, reluctantly. You could tell by the attitudes of everyone there that there was animosity in the workplace. I made an appointment 3 weeks out for this reason and was even willing to leave my truck the whole day so the 2 things that should only take an hour could get done. I was lucky to get my inspection completed."

"I have taken a number of vehicles with a number of different repair needs, and each time I have been taken care of with excellence. The car was ready when it was needed, it was fixed properly the first time, and at a reasonable cost. Highly recommend"