Holiday Inn Express & Suites Canyon, an IHG Hotel

"The floors could have been cleaned better and I couldn't get my key card to work, but overall very nice rooms, would definitely come back"

"We were in town forna horse show. Staff was great, breakfast was good, room was clean! They had the breakfast area under construction but still made sure we had a good breakfast every morning."

"I recently had the pleasure of staying at the Holiday Inn Express in Canyon, Texas, and I must say it was a delightful experience. The hotel, conveniently located at 2901 4th Avenue, Canyon, TX 79015, is in close proximity to the breathtaking Palo Duro Canyon State Park. During our three-night stay, the hotel's exceptional cleanliness, delicious breakfast offerings, prime location, and the warm hospitality of the staff made our visit truly memorable. A standout was the efficient and friendly lady managing the kitchen. Despite ongoing renovations, she ensured that the remodeling didn't affect the guests' experience. Her dedication to providing excellent service was evident in every aspect. I would like to express my gratitude for her outstanding attitude and efficiency. Despite the kitchen undergoing renovations, she went above and beyond to assist guests with valuable guidance and suggestions about the surrounding area. One particular instance stood out when I needed an empty cardboard box for my car, and she not only found one promptly but also provided the tape to make it functional – all accompanied by a genuine and helpful smile. It's employees like her that truly make an establishment shine, fostering an environment of excellence and earning loyal customers. Thank you, Holiday Inn Express Canyon, for a wonderful stay filled with exceptional service and warmth. I highly recommend this hotel to anyone visiting the area."

"After being in the car for 7+ hours, we arrived at our hotel ready to relax and utilize a jetted tub and maybe even the actual hot tub. Upon arrival, the front desk had no one there. We saw a sign that said “pick up the black lobby phone” but no further instructions. Along with a sign saying that the hot tub is closed. No worries, I thought, considering our room should have a jetted tub. The phone was hidden around a corner.. So for a second there we were a bit confused. I found the phone and decided to dial the front desk, even though there wasn’t a person in sight. After the phone rang, a young man appeared from the back. Might be a good idea to have a bell or phone in sight with better instructions.. We checked in and received our room key. When we get inside the room, I immediately looked around for the tub because I was ready to enjoy a soak after a long drive. No jetted tub. So I go back to the front and have to call the clerk again to come out of the back. I tell him that we purchased a room with a jetted tub but obviously are missing that. He informs me that they are remodeling and there are actually no more rooms with such thing. He mentions normally the hot tub is open but they are remodeling.. He says that his manager has been meaning to update the website to exclude “jetted tub” but has yet to update it.. This is where I’m frustrated. I am an IHG rewards member. When I purchased this room for $150 - I was expecting a room with a jetted tub, clean towels, and a community hot tub. I am allowed to cancel the reservation for free until 24 hours before, if needed. I received no email, no heads up, the website says nothing about renovations- no warning anywhere- that you are paying $150 for JUST a room to sleep in with absolutely no amenities and dirty towels.. I explain to the front desk guy that I paid a good price expecting a lot more than I was getting. No type of argument or anything, just matter-of-fact. He responded with “I can’t do anything myself but if you would like to plead your case with my manager tomorrow morning, you can, but I’m not sure they can do anything for you either”. I told him thanks, I get it, and walked away. Because I could tell from just the response that this would be a headache to complain over with no option for a happy ending. What this hotel is doing, is false advertising. I could have saved $50 or potentially more, at a neighboring hotel, if I knew all I was getting was a bed to sleep in. I decided to spend a little extra, because my partner and I had planned to travel this direction. Where I was hoping to have a nice, lowkey romantic night before another long drive the next morning. The only “extra” this location offers, is breakfast. I’ve stayed at hotels in the area near by that offer breakfast included in the price, for much less, and they do not advertise more than what actually exists inside the hotel. The room seemed fairly clean. Although we did have two dirty towels.. But after the major implications that this hotel does not care to go the extra mile for its guests, I just used the smaller hand towels to dry off after my shower instead of asking for more. Just seems like a scam to me, to offer much more online, only to be dissatisfied and disappointed in person. In this economy, it would be nice to know exactly what you are paying for. I feel swindled out of my money, as there were more hotels in the area for cheaper, offering the exact same things - they were just honest. I really don’t like feeling like I’ve been taken advantage of financially and for that reason I’m giving this hotel 1/10 stars. Americans are struggling to make ends meet right now. This is just disrespectful and rude to not update. Considering I could’ve cancelled for free, had I been informed in advance. Do better."