The Pool Depot, Inc

"Looking through all the reviews here, I am left wondering if we're talking about the same company. The company that I hired to service my pool is called "The Pool Depot", and they are literally a disaster. They have missed ~every~ regular service day (Friday according to the contract they had me sign) this first month, their "service technicians" show up randomly, unexpectedly without communication. Last week I came home to a flooded street, it turned out they were pumping out the water from my pool into my yard as part of their cleaning process. Never mind that they were flooding the area with all my (electrical) pool equipment I guess. These people are a liability - "not recommended" is an understatement"

"They sent a guy named Dave and another named Branf or Braff or something like that out to our house to look at our Glacier Cooler. Dave was very rude and cussed at me when I kept asking him why he didn’t examine the Cooler pump and float switch. He also said they would no longer honor our Glacier Warranty. (The Pool Depot is a warranty center for Glacier Coolers). We have had several instances where the float was up but the pump switch did not engage and the cooler overflowed draining our pool to about a foot below the skimmers. Dave didn’t seem to listen or understand what I was saying happened and kept insisting everything was fine. How would he know everything is fine if he didn’t even look at the parts causing the problem. All Dave did was turn our Cooler on and watched it for about 10-15 minutes to see how it was running. Of course for that 15 minutes it was working fine. Our problem is intermittent and since he didn’t look at the parts causing the problems I can’t trust the Cooler to run over night or anytime without me having to keep a constant eye on it to make sure it doesn’t overflow and drain our pool again."

"After talking to a number of different companies who struggled to provide details or inspire confidence, David at Pool Depot was deeply knowledgeable on the pool chillers and was generous with his time answering questions. They showed up on time, completed the work on time, left the work area clean and provided training on the in's and out's of the newly installed system. Made for a great July 4th with 85 degree water vs. the 97 degree bath water it had been the prior several weeks."

"The Pool Depot saved the day! I reached out to get a quote on a pool chiller with Houston temps over 100 degrees for weeks. David was quick to respond and had the chiller installed in only a couple days! Thank you Pool Depot we can once again enjoy our pool!"

"We experienced issues with our pool, leaking air that caused the pump to fail in circulating water. After looking around at different companies, 2 of which did not meet our standards of service, The Pool Depot and specifically Phil were truly amazing. Arrived on time, polite, professional, and took time to educate us on the potential issues with our specific equipment. We were truly moved by his willingness to listen, understand, and help us gain confidence with our equipment. Highly recommend THE POOL DEPOT and feel blessed that Phil helped us with our pool issues."