Starbucks

"As a barista from out of state, these particular baristas working on 3/2 really need to revisit our cores and values. They were so rude. I was so excited to be back in TX and get my birthday reward. But alas, I am in Austin instead of McAllen. I have no usual starbucks here. This treatment was such a shock because I am used to the usual southern hospitality. They made my birthday drink wrong and then got mad about it, when I asked for them to remake it. I know how it works, as a fellow Siren. I did nothing to cause this disgusting display of attitude. You're also never supposed to close the window or turn your back to a customer, and they did both. This store is not living up to the values and could use a refresher on them. And my drink wasn't shaken. Just added oatmilk, which defeats the purpose of a grande in a venti when getting a cold foam. I want the extra foam. Not a latte filled up with the same amount of cold foam."

"I don't take this lightly when giving a "not so good review". When my daughter was ordering one of the fruit drinks, the person cut her off and was like I know. How could she have known what we were going to say. The fruit drink was made wrong. When we drove up, I asked if I could add a Banana Nut bread, she asked toasted or not, I said it didn't need to be toasted. She said ok, we don't usually take addon orders at the window. I was visiting and due to that remark, will never go back there. It was a strange experience."

"Always amazed at Starbucks quality, service and friendship atmosphere. Love it! ❤️"

"Terrible customer service. Upon driving to the speaker there was no acknowledgment or greeting. I understand sometimes orders get backed up and you can’t assist the person right away but a simple hello or I’ll be right with you would be nice. Suggestive selling would be nice instead of being rushed with “what else” or “anything else.” Once at the window I greet everyone no matter where I go and not even a smile or a hello back. The cashier told me my total total and then hands you a device to pay and says “here you go” with the tip option automatically selected. Why would I tip with no effort even put in on just handing me my drink and food? Luckily, I don’t live In the area so I don’t have to go back to that location. My suggestion would be more training on customer service, and communication.."

"I am always stopping by to this location whenever I get a chance stiand never had an issue not until today, 01/22/2024 The lady assisted me with my orders was very rude. I was talking to her and she suddenly gave me an attitude face and she said “Can you please wait. I am still taking orders to other customers. Please! “ and she rolled her eyes. I was like this is how Starbucks takes care of their customers? maybe she is having a rough day and I ask for a manager, spoke with michael one of the store managers and opened up my frustration with the lady who rolled here eyes. Micheal listenED but NO EMPATHY, NO ACKNOWLEDGEMENT, NO REACTION , and NO NOTIFICATION OF WHAT HIS SOLUTION in the situation. I dont want this to make a big deal but paying $25 plus giving tips and this what I get I think I dont deserve this kind of act."