Harlan Ruby

"I called this morning to inquire about balloon options for my husband's birthday this weekend. The person who answered the phone was energetic but very distracted and seemed to be moving around the store. I ended up ordering 3 mylar balloons for $51. As someone in the events industry and previously owning a flower shop, it was important to support a local business over a corporate company. Even though I know the margins on balloons. I arrived to pick up my oder. The check in was very bizarre and took about 5 mins. I arrived to see the larger Ballon I ordered for $26 was only slightly larger than the others that cost $10 each. When I mentioned my disappointment that lady just brushed it off and said it takes more helium that the others. I was really optimistic that I would be able to refer this companies information to my events, but I can not in good conscience. The party supply side of the business is not open to the public, otherwise I might have gotten my supplies there instead of Target. The kicker is the charge for a $6 baloon weight. I thought it would be visually appealing, nope! It's a latex baloon filled with sand. That is a joke. I wish them the best, but when given an opportunity to resolve my disappointment they did not make an effort. The owner was present and Did not help."

"If I could give you all zero stars, I would. You don’t deserve even one star. The was the absolute worst experience I’ve ever had. I went to this shop on Thursday to purchase balloons for my 30TH birthday photoshoot which I was so excited to use their services because they claim to be professionals. I placed the order on Thursday, August 19th for pickup on Saturday, August 21st. The balloons were supposed to read “GROWN AF” for my 30th birthday. I spent $350 on balloons and by the time I got to the photoshoot (which was 20 minutes away from the pickup location) three of the seven balloons were completely deflated (as seen in the picture). I was unable to use the balloons. Because I was paying for my photographer’s time, I was unable to call right then and place a complaint. I called when I got home to let the owner know what happened and instead of issuing an apology and trying to fix it (I didn’t even ask for a refund, I asked for some type of resolution), the manager or “balloon specialist decided to place blame and insist that unfortunately there was nothing she could do. As a person who owns her own service-based business, I can assure you that there’s always something that can be done, whether it’s another order of balloons or a gift card, something could have been done. I had no problem finding a resolution that would have worked for both parties but instead the owner would rather place blame and not try to find a resolution that would have worked for the both of us. She even told me that some of the balloons (the R in particular), were inflated two days in advance before I picked them up (which is not abnormal, but could be the reasoning for why that particular letter deflated so quickly.) For $350, I could’ve had better service at Party City. I will never return to this establishment and you all should learn proper customer service and how to find amicable solutions for your paying customers. Especially during a pandemic where there are cheaper (and better) options. This was a terrible customer experience and you all are operating under piss poor management who could use a class or two on how to operate a business with integrity. If you’re looking for party favors, you’re better off going to Party City. It’s cheaper with better customer service."

"I ordered a gift box for my friend's birthday present. I gave the Harlan Ruby team a few details about my friend and they put together the PERFECT gift box for her. Each item was chosen with such care, I don't think I could have picked better items if I tried. I will definitely be ordering more gift boxes in the future."

"NEVER AGAIN!! Read the horrible customer service reviews! I called on Monday to book 5ft tall balloon letters for an event for October 5th. Someone took my information and let me know they would have someone call me back that afternoon or Tuesday. No call back. I called again. NO CALL BACK. I had to call three more times just to get a "stylist" to confirm my order. The balloons were $250 a piece. We wanted to do a name or initials. So our order could've easily totaled $1,200. After an entire week of chasing this company down and initiating almost every interaction. They told me they needed a $500 down payment. I called to give them the down payment. Today is Friday, they said they could no longer do it because they just got a huge order in. So they are dropping my "small order" of $1,200 for a bigger event. It was handled so poorly. I worked all week trying to get their attention and business. NEVER AGAIN. Incredibly disappointed. I had no idea a small business would treat someone like that. I have been following them from the beginning, not anymore. I won't be recommending them to anyone. Seems like they’ve forgotten where they came from... too big for their britches judging by so many horrible customer service reviews."

"An amazing, colorful party store in East Nashville. They have balloons, stationery, cute gifts, jewelry, Turkish towels, a DIY jump rope bar, party decor, fun drinkware and so much more! A lot of the products are designed and produced in-house. It's like Los Angeles in Nashville. LOVE IT!!! Also, all female-owned and operated :)"