CVS

"Today I have been to pick up 3 prescriptions that I had to have transferred from my favorite pharmacy, Blount Discount West, because my FEP BCBS is no longer in the program. I have been to Foothills Dr CVS 3 times now. I purposely took the medication box and bottle so that I would receive the correct Rx. My last trip to this location, I was given an Albuterol Inhaler which I DO NOT USE. The Wixela Inhub, which I NEED, was not filled. Additionally I needed Jardience refilled (I showed the empty bottle to the person at the desk) and the pharmacy refilled Ozempic, which I currently do NOT need refilled. I am totally frustrated and not impressed with this CVS!!!"

"My mother and I had appointments to get vaccines at this location early on a Sunday morning. We made the appointments over a week in advance. We were within sight of the store when they called to tell us that they didn't have the vaccines we needed. This was completely unprofessional, careless, and a bad way to do business. They knew when they closed the day before that they did not have the vaccines and should have informed us then. I am completely dissatisfied with this experience and will NEVER do business with any CVS store again. If I could give less than a 1 star review, I would do it. In fact, I would give a negative 16 star review. Absolutely disgraceful!"

"Called and waited on hold for ten minutes no one picked up the phone..... The automated system said my prescription would be ready by 6:30pm. Wait in drive thru line only to be told they were out of stock and they " may" get it tomorrow but no guarantee. I told them I didn't understand because it told me 6:30pm today and the girl at the window said " was it a robot or real person?" I said " well the robot because no one answered the phone " she said " yeah short staffed noone to answer the phones but robots no accurate should've gotten a text" never did. So in case you need a prescription filled that's important do NOT go here!!! They do not offer to look at different stores for in stock options!! And told me they " couldn't " send it to a different store because it was a first fill prescription.... So to recap... Pharmacy has no pills...,. Won't pick up phones, won't text the customers to tell them before they pick up and has a lying robot tell them the wrong information so by the time they can get it called to a different pharmacy the doctor is closed!! I am NOT HAPPY AND WILL NOT BE BACK!"

"Visit with the minute clinic today. Pharmacy had my prescription ready as soon as I walked to the counter. They are always quick and the staff is awesome."

"I waited months to post this review because I was hoping that they would go back to the amazing pharmacy I’ve known my entire adult life, however, today was the final straw. After trying multiple days to get them on the phone and holding for twenty minutes or more a time, I finally just drove there. I told them I couldn’t get through on the phone and was told, very flatly, “We’re short staffed and doing the best we can.” I was then handed the wrong prescription, told that the prescription that was scheduled to be ready tomorrow was not going to be there, and that the text I got saying my daughters medication couldn’t be filled for several weeks (the reason I was calling in the first place) was actually already filled. IN ONE TRIP. Dangerously and recklessly under staffed, then, so I highly recommend you take your prescriptions where they can handle them responsibly. (But not to Walgreens.)"