First Horizon Bank

"This place is the worst! The ATM is always down when I need to get money out. I have sat and watched employees eat breakfast after opening time while we wait in line for them to finish eating. I have seen birds nests in the container where we should be able to get deposit slips. It’s dirty and trashy and all the good employees left and went to Pinnacle. That is where we bank now. SOOO much better than First Horizon! What’s the point of putting your money in a bank that you can’t get it when you want it or need it?"

"Conflicting information about deposits. Apparently the deposit/cash policies change based upon the teller whom is servicing you. Totally different experience the week prior, not to men when I questioned her, she became extremely defensive and sassy. Not a good look as well as why this is just a secondary account, due to capital one not having a brick and mortar location in Memphis. It’s worth the drive to Millington to just go to Navy Federal. I see why TD Bank backed out of the acquisition deal with First Horizon!!!!"

"I was at the 6891 summer ave Bartlett, TN location on 3-29-22 at approximately 3:12pm and the teller, Patesy, intentionally made me stand there in line, I was first in line, for no reason. She wasn't doing anything other than admiring the color polish on her nails. Furthermore, no one else even noticed or should I say cared that that was what was happening. This isn't the first time she has played this kind of game. She is too grown to be playing at all. Someone may need to explain to her that her maturity status is only 6th grade level and that she is embarrassing herself. She is at a time in her life where she should be setting the example, not proving a point."

"Poor Customer Service. New to TN and do not have an account here. And not getting one here after bad experience. It was the Manager that was slouched on the counter, not looking at me, looking off to the side, telling me if I can't pay $3 to cash their First TN check that she can't help me. Then when I agreed, she told me to stand in another line. The lines are long and lead back to the private area where customers are giving sensitive information. Then the teller wouldn't cash the full amount, because she couldn't read the check correctly. Bad design, poor customer service, very little privacy. No wonder their logo has only 1 star."

"LOVE, LOVE, LOVE this bank! Always have loved First Tennessee Bank. The staff at this particular branch is sooo pleasing and grateful for their customers."