First Horizon Bank

"Extremely rude staff that talks down to their customers for asking questions. Would not recommend this place if you have an ounce of self-respect."

"Evendently my first post was removed I GUESS THE TRUTH HURTS. Very rude people in this branch they need to take some lessons from the one in Jonesboro. I've cut our cards up and not had a chance to close our account the 2nd time about 2 weeks ago did it for me. Especially the teller on the far right when you're facing the counter. Went the same day near Walmart and opened up a new one VERY RUDE AND UNPROFESSIONAL. Let's see how long this one stays up HMMMMMM !!!! I'm going to screenshot this one"

"The ladies at the desk are extremely rude and get upset when you ask them to do their job and will immediately try to tell you no on any and everything until you question them and ask to talk to the manager only then will you actually get something done. super scandalous would not bank with these people!"

"The branch at 2841 East Andrew Johnson Highway in Greeneville Tn does NOT manage their ATM well. It is always out of service or no receipt tape in machine or is not working properly. Took money to atm for after hour deposit and it took money but didn’t give a receipt and wasn’t showing up on my account balance; went next morning to speak to them because had bills to pay and they instructed me to file a dispute online with a phone APP. So now waiting for money to be disputed on account deposited and the money is inaccessible until they find discretion. So before you put money into account maybe you should not use ATM to do it. Corporate headquarters is in Memphis and CEO is Bryan Jordan. Someone needs to call it to their attention how poorly the customer service is at this location. Several people have had the same occurrence and compliant."

"If there was anything less than one star, I'd give it. My wife just went in to cash her paycheck from a major company and keep a small amount out for the holiday weekend. They would not let her do this because "we didn't have enough in our account to cover the paycheck". If we would have had enough, she wouldn't have needed to keep money out! I am an unwilling transferee from Capital Bank and I must say my experiences with First Tennessee have all been negative. There was a reason I never did business with them for the last 40 years and now for this same reason I will be transferring to a much better banking institution. I have been in professional management for the last 35 years, so I'm not just some 'johnny come lately'. I know how "policies & procedures" are, but when a person expects to get their paycheck cashed and can't, it sure does put a damper on things. This will also probably cause a late charge to be incurred on a bill that is due today. But do they care...? Of course they do... she said, "I'm sorry but there's nothing we can do!" So, apparently she does care.... not! I didn't really like it when Capital Bank took over Greene County bank, but at least they continued to treat me and my wife as long term, good customers. I may not have been with First Tennessee long, but I would expect the same friendly, home-town treatment that I have come to expect... after all, it's MY money they are keeping and making money off of. I guess they don't look at it like that since I'm not a big investor. Well, they won't have to worry about me anymore. I will soon be making the move to a better, more customer-friendly banking institution."