Design Within Reach

"Visited the store last week, ready to drop $2k+ on a chair. Spent over 20 minutes in the store and not a single salesperson would give me the time of day. Left empty handed and found better product at a fraction of the price, so I guess thanks? If any of the staff had shown me even an ounce of courtesy I'd be out a whole lot more money, but wow, not a good look y'all."

"Truly a great experience. The product speaks for itself, but the real highlight is DWR Nashville team -- Grace and Casey especially. Grace has a fantastic eye for design and has been incredibly helpful in pulling actual floor plans to map out/design rooms in full 3d renderings prior to submitting orders -- which saves a ton of time/resources on the back-end to help avoid returns, etc. The Nashville team is on top of it, quick to follow up with updates when items are shipped and delivered and helpful in coming up with creative solutions."

"The in-store staff was nice and helpful. But the rest of the experience was pretty bad. We made purchases based on guaranteed delivery dates that were missed...by over a month. We had one items (that was very expensive) that was supposed to be white glove delivery but was just left in a public space by an elevator. We were just lucky we found it before someone else did. Another item was a month late and we got a text message telling us it would be delivered the next day...but of course, it didn't show up and we received no communication regarding this until we called them asking about it. The delivery and fulfillment part of DWR is really, really bad. Just know that going into it."

"In store experience was good. But the post purchase process is terrible. We made purchases based on guaranteed delivery dates that were missed...by over a month. We had one items (that was very expensive) that was supposed to be white glover delivery but was just left in a public space by an elevator. We had to move it ourselves into our apartment. Another item was a month late and we got a text message telling us it would be delivered the next day...but of course didn't show up and we received no communication regarding this until we called them. The delivery and fulfillment part of this is really, really bad. Just know that going into it."

"Ask for Grace! Couldn’t be happier with the selection and consultative approach of their sales team. Went in for a Herman Miller Embody, but left with an HM Aeron after testing both out. Grace was a huge help in understanding the differences in the products & arranging/establishing shipping expectations! Will come again :)"