Service King Collision Maryville

"If I could rate less than one star than I would. Just go simply look at the Yelp reviews of this place. They’ve had my car for over 4 months for a front end collision. Gave me 5 different pick up dates after being delayed time after time. Then when we make the drive here and there’s something wrong with brand new parts on the car for the THIRD time. Need not to mention they new scratches it’s leaving with that it didn’t even have before the accident. So now we’re taking a car they’ve had for 4 months that they didn’t fix right over to Toyota. We only went here because that’s what insurance suggested. Don’t go here. Go somewhere else because when you bring up the issues with the car the general manager will just get an attitude with you regardless of the proof you have. They’ll just bring up how much money has went into it even though it’s not even fixed. Brand new car with less than 20k in miles and they managed to somehow send it back with more mechanical issues and scratches than before. Jared was our adviser and honestly was the nicest one there who did his job the best he could. Unfortunately the techs and the General Manager there are the issue."

"The staff here is friendly and conscientious. Their work is superb and our vehicle was ready before the estimated pick up date. Very pleased with this business!"

"Never again, under any circumstances, will I use Service King. The 8 weeks they had my vehicle for a simple bumper and tailgate collision repair resulted in a customer service headache from hell. The repairs truly should have been minimal. I will start with the good, Jared was at least pleasant to work with. The good stops there. To start, the front desk agent, Robyn, was the rudest interaction I have had with an individual in customer service, ever. From the first phone call, she had inaccurate information, spoke over me, was not helpful, and was overall, a dread to have to speak with. I know it wasn't just me, it is clear in other google reviews she has been a problem and management has done nothing. She dismissed me when I explained I wanted a copy of the repair estimates. She assumed information, tangling my reservation for my rental car, and at one point hung up on me when I asked to talk with someone who could speak to the details of my repairs. She constantly interrupted me. Had it not been for her terrible attitude and approach, I may have had more patience and grace for the horror we were about to endure. After bringing my car over for initial photos of damages (that I had to have an appointment for, but only took ten minutes? I rearranged my schedule and my husband's schedule for that appointment. I could have sent pictures)I was told a repair plan had to be started and I would need to make an appointment to bring my car back. So many unnecessary appointments. The vehicle is just going to be moved to your parking lot. I need an appointment for that? It seemed like that repair plan was never made because throughout the 8 week process, I was constantly told parts were having to be ordered. I understand damages may be more extensive after examining the full scope of the work but this was ridiculous. At one point, I was told the tech working on my car (there is only one?) was out with covid, only to then be told they just didn't have the parts in. It was a constant cycle of being told they were waiting on parts, and then the parts didn't come in, after promised deadlines were missed repeatedly. The issues only got worse after finally being able to pick up my vehicle, 4 weeks past the original promised finish date. I was told that the service rep had test drove the car himself and it was 100%. We got 2 blocks from the building only to discover I didn't have turn signal chimes. We get home and find a further nightmare knot of additional electrical issues. No back up camera. No stereo sound. No heated seats. No heated steering wheel. All dials in Celsius. My entire dash screen was "locked", which would remain on after turning the car ignition off. This lead to also having to replace the car battery. My husband had to take care of the repairs himself, since we were not willing to return the vehicle to the hands of Service King. He eventually found two full electrical connections left undone. Pictures below. But the car was test drove? From where? The parking lot? My nightmare continues. We realized with the first rain, the back windshield wiper was re-installed upside down. The wiper blade rotates down under the windshield and back up to the other side, instead of over the glass. We couldn't help but laugh at this point. I understand misses but this was just poor work. They clearly rushed the job, didn't bother to double check any of the details, and left us even more frustrated. I'm terrified of additional issues we will find months from now. Zero quality checks were made. Service King, I would highly encourage you to rework your job processes, accurately quote lead times, revisit your quality control, and replace your front desk agent. I understand delays in repairs and was I beyond patient. I would have even excused the delays if it weren't for the rest of the issues. Text messages updating me that my vehicle is in the service bay are appreciated but just not enough to forgive the rest of this. For the sake of your future customers, you've got some work to do. Those future customers just won't be us."

"Jared was amazing throughout this whole process! He had excellent communication and kept me informed during the whole thing. The lady at the front desk (I forgot her name, sorry!) was super nice and helpful and made the drop off and pickup process easy. When I picked my car up, Jared came outside to greet me and made sure I was completely happy with the repairs before I left. I highly recommend Service King due to Jared and hopefully I won’t need to have repairs done from an accident again but if I do, I’ll definitely go to Service King so Jared can take care of me again."

"From the moment I parked my car I felt that my car would be safe here. I had wrecked the hatchback part of my car. The first person I met was Mike and he assured me that they would do everything possible to restore my vehicle. They worked with my insurance company, Liberty Mutual, which took some time. And then parts had to be ordered. The customer service wins a gold star in my opinion. Everybody was very warm, cordial, knowledgeable. No matter how many times i called, they were incredibly helpful. When the work was finally finished, my car was gleaming like a bright red ruby. The hatchback was perfect, as if nothing had happened. Even the inside of the car was all clean and perfect. Really excellent work all the way around. Definitely another gold star. My son recommended this place to me and I am glad I took his advice. They did an excellent job on his car as well. Another gold star. I will recommend this place to anybody. As a matter of, fact, I can’t wait to recommend Service King. They earned every gold star in my opinion. Thank you Service King"