Orion Federal Credit Union

"Steven Neal, who is a bank teller at the HWY 64 at the Bartlett branch went above and beyond to help me....He let me know the matter will be resolved, and that he will reach out to me on the status of my situation. I hope he gets a lot of recognition, because he does exceptional work"

"Trust me stay away from this credit union there score certainly reflects the out come we where approved for a vehicle even putting a large deposit down on the vehicle. And financing the rest with them. For 5 days asking for us and then the selling Mercedes dealership to jump through hurtles asking for them to be put on the title application that is done at the Mississippi tax assessor office put them as Lien holders on the bill of sale ect…. Had the finance manager on the phone with my wife there in one of there branches in Collierville we are flying out on Sunday to get the vehicle on Monday. What a fiasco so sad will tell every person and post poor ratings on as many reviews as I can, unfortunately they obviously don’t care about their ratings so sad to have been in Memphis since 1957 I’m sure the person that started it is to say the least very disappointed pathetic."

"I have been with this bank for a long time. They have gone down hill. Recent changes leave you waiting 35 calls to speak with someone. You cant get into most branches. They cant cash bonds, their instant tellers don't work half the time. Their drive throughs are designed to eat your car wheels. Closing my account today after 50 years."

"The people are always nice - but that does not always make a great bank or customer experience. How do you shut your online Bill Pay feature down for 4-5 days and think that is ok?? It not!!! One of the most important features of online banking and you do not provide an option for it why it is down for 4-5 days? Usually maintenance is done on these type of things at night or weekends and only down for a few hours. Terrible. The response that I got online is laughable at best. Better banking experience? What takes 5 days with no option to pay bills? I left First Tennessee after 24 years and never had any issues like this. This is not 1st class or top notch at all and whoever made the decision to do this shouldn't have a job there anymore."

"My experience at this branch was far from pleasant. The staff was unprofessional and extremely rude. I personally dealt with Annette. She wasn’t knowledgeable enough to make my process smooth and was far more confusing and frustrating than necessary. She obviously didn’t want to be at work and definitely wasn’t too keen on helping me through my requests. I don’t recommend this bank for a personable experience."