Grand Strand Primary Care Family Medicine - Myrtle Beach

"Loved my Doctor at this practice and was sad when I was told he would be leaving the practice this month. Tried calling the office to make sure that I would be able to get refills for my medications from a different doctor in the practice and was told that I could "google Dr. Frost". The office staff here is beyond incompetent. Forget about getting help when you are truly sick."

"My Pharmacy sent a request for a blood pressure med refill 5 days ago which was was depleted. After 5 days and repeated requests from the pharmacy to the doctor we got a message from the pharmacy stating the refill was rejected by the doctor due to an appointment being needed. After four attempts in calling and texting the office over two days, someone finally picked up. I explained the medication depletion situation to the reception individual who was very terse with me and then abruptly hung up. This practice was never this way in the past and it now appears to have declined in patient relationships based on the other recent comments I’ve read."

"Good docs once you have an appointment. However, no one ever answers the phone at the primary care office and no one returns calls on requests for appointments. None of the links to leave feedback on the website work and the online scheduling system doesn't work either. Office seems dysfunctional"

"I have been a patient for several years. I find the staff very nice and competent when I am there. What’s disappointing is that there is no way to speak to someone live when calling, and, nobody returns calls. Additionally, when trying to leave a message for a physician on Healow, the application lists every physician I ever interfaced with. Given that residents rotate through frequently, it’s impossible to discern which physician I need to leave a message for. It would be great if the office manager, or the managing physician for this practice, could address these very basic customer service issues. Just because the practice serves an older population, we should not be treated like drooling idiots."

"Thought I had an appointment with a Doctor, didn’t realize until after I walked out that I was seen by a resident from some medical school in the islands. Sweet young girl, but not very knowledgeable, which was very obvious. She looked everything up on her laptop. After 15 minutes of speaking with her I walked out of the appointment. Beware of this office. Know who you are going to see and look them up before you get there. Or better yet, don’t even go there. Suffering with a back injury, wasted 2 weeks waiting on this appointment, now I’ll spend more time suffering waiting to see someone else"