Lowe's Home Improvement

"I was in this morning and was sent back and forth from plumbing and carpets to get a non-slip rug for stepping out of the shower. The person in plumbing would point to places and never really seemed to understand what I was asking---he was too busy to help. I saw someone passing by (from outdoor gardening) and when I politely stopped him to ask for information, he asked "what's up." That's very rude. Why couldn't he have asked "may I help you?" I think the person in carpets greeted me with a slight smile and seemed to have some interest in helping, and the man helping with checkout smiled, but no one else did or seemed to care for that matter. The supervisor I spoke with seemed not to care, when I described the person from gardening who was rude. I doubt she will share my disappointment with him. I almost put items down and went to Home Depot until I found the non-slip rugs in plumbing myself. If I encounter some of the same unfriendliness and rudeness, I will leave and go to Home Depot the next time and never come back to Lowe's."

"I have spent more money at Lowes of Greer, SC over the past 40 years than I care to expand upon. After buying a quart of black rust oleum paint at Lowes that I wished to return to buy a gallon of the same along with around 50:00 of addition items. The management refused to accept it because I had lost my receipt. The can had never been opened and it was not a mixed paint but a standard black rust oleum. I sincerely understand the underhanded things that go on in this world today but really. They could look at my purchase history and see the loyal patron that I have been. Exchange for a more expensive item and be looked at as though I were trying to cheat them. I’m done with Lowes as there is a Home Depot across the road that now has my business. Terrible at looking after there loyal customers. Deserves no star"

"We paid Lowe’s for a new washer and dryer AND to install BOTH of these items. The appointment was for between 12-4 pm. The day before we get a voicemail saying our time slot has been moved, without our consent, to 4-8pm. The time isn’t what I’m worried about but it plays into our experience with Levi the “technician” from Lowe’s Home Improvement (if that was even his name). Everything seems to be going fine, our old washer is removed and new one installed. Our old dryer is removed and then I get told that I “need to clean the dryer vent pipe in a timely manner or they won’t be able to install my dryer that we paid them to install.” He didn’t have the proper tools for the job and I didn’t either considering I paid Lowe’s to install it. I was being berated for 5 minutes about work we paid another company to do before I could even speak to say that. Levi acted as if I installed the old dryer myself and was very condescending. He kept using the excuse “it’s the last stop of the day” to not install the dryer because he was frustrated he couldn’t do it. He was rude to my mom and myself. This is the last time I ever step foot in a Lowe’s or buy anything from Lowe’s or have anything “installed” by Lowe’s. I’m still mad about the whole experience and it’s been 12 hours. Now I have to call around and pay someone else to do a job that Lowe’s WAS PAID to do. Edit 9/29/2023: Called Lowe’s customer service the day after “install” on 9/28/2023 and the earliest they would have been able to come would have been 9/29/2023. That’s unacceptable so I called the “Dryer Vent Wizard.” They were able to install my dryer in less than 20 minutes when Lowe’s was too lazy. They also showed me where Lowe’s failed to install a clamp around the power supply that would have resulted in it failing to work over time. Overall very unsatisfied with Lowe’s."

"Good location! Has just about anything you could ever need for any type of home improvement! We prefer Lowe’s over The Home Depot. You can expect friendly customer service! One downside is leaving the parking lot. There is only one exit, and it is a very short two-lane exit that leads to long lines and difficulty getting out on the weekends."