The Home Depot

"We usually go to Home Depot instead of Lowe's, because my husband says that their prices are a little less, and that you can usually get help, when you need it. Well, that wasn't the case this past Saturday. I had been looking for the perfect color for weeks and finally found what I wanted in what HD carried. When I showed the older man at the paint counter what I wanted, he insisted that I take it outside and look at it in the sun, of which there was none. Though I was kind of feeling like he was telling me that it wasn't what I wanted, I did it anyway. When I returned, I got in line, told him that it still looked like what I wanted, and he asked the lady behind me what she wanted. What the heck? I was so mad that I couldn't speak, so I walked away. About 12 feet from the counter he asked me what I needed. Again, what the heck? I just told him to nevermind. We got in line to check out behind two other people. This was the shorter line of the two registers open. We waited patiently, still stunned by the paint guy. When it was our turn at the register, the girl told us that she was closing her register, and we needed to go get in the other line line. Now if she knew she was going to close her register, she should have told us that when we got in line. That would have been okay, but after we waited in line, then she wanted us to move to the back of the next line? What the heck? My husband was furious, but I was so proud of him for keeping it together. He just left his items on the counter and told her to nevermind. So we left Home Depot without making our purchases. We're just going to go all the way to the Anderson location next weekend. What the heck, Home Depot????"

"Thank you for always helping us when we need a hand loading, locating a product or asking ‘how to’ questions. We appreciate the ease of receiving the military discount and the cashiers taking the time to get to know us. Shout out to Serena & Kristine at the ProDesk, to the hardworking loader & lumber folks like James & Phillip; many wonderful cashiers/customer service folks like Mary, Mel, Michelle. We appreciate you very much! You make our projects go smoothly."

"DO NOT BUY FROM THIS COMPANY. Especially major appliances. They will not arrive when scheduled and if they're defective, they will make you wait weeks before pickup to even begin the process of refunding your money. Their customer service is terrible and they're absolutely horrible at communicating. WILL NEVER RECOMMEND. And I will never buy from them again. For ANYTHING."

"I really like to walk up and down the aisles looking for something and watch employees scatter. Don't get me wrong, sometimes I know what I need and just don't want to be bothered because I'm concentrating on the task at hand. There needs to be a picture on the wall in plumbing stating coiled black waterline and plastic fittings are OUTSIDE in lawn and garden. Maybe put the black 2foot sections, some fittings and hose clamps in plumbing? I rate this store 1 pack of Dolphin bait."

"Been doing a flooring project with Home Depot contracted September 6, it is Dec 4 at time of writing. They are terrible and have lied continuously to me and playing the he said she said game as they contract with a third party USIG. There is a n endemic communication problem between them and Home Depot. We were told there would finish our project (3) before Thanksgiving. Then they would be done the week afterwards. Repeatedly we were told that would call us back “at the end of the day.” Never did. When We speak to managers Nate and Theresa, they aren’t short, never follow up and act like it’s not problem. Could be the South as I’m a minority. Now USIG is saying Susan (flooring manager hasn’t finished paperwork). In speaking to her Friday she confirmed not done (details finished over 2 weeks ago). Theresa Home Depot manager, is playing the I said of get back to you when I knew more (even though promised she’d call me back today). Guess if you aren’t white they don’t bother. Susan, promised to get back Friday as well-no response despite countless messages. Busy taking new customers in. Awful awful service I believe because I don’t count even though they’ve taken over $30,000 of my money."