New Balance Factory Store Charleston

"Yeah I really like the store because the last time that I was there I picked up a pair of 650s for like 30 bucks. Which is pretty amazing because they go for 130 most cases. I'll definitely be back to see what kind of deal they have. I'm sure they won't have a deal like that very often, but they do have some good shoes and they have some sizes that are hit or miss. Sometimes. I don't often get to find something that I really like so quickly, but I did that time and I jumped on it. I think my wife was a little upset that I bought another pair of shoes because I literally have about 100 pairs of shoes. It's sad. It's an addiction. I need help. Help."

"Horrible experience!! I went there my daughter pick a pair of shoes and we went to the register. I gave the man cash and he needed to give me 5 dollars back. The put the money in the register and he told me you gave me the right amount. He started screaming saying he was sure it was the right amount. He insisted and continued screaming. The manager came and told him don’t worry I now you are right! She started counting the money and there there were my 5 dollars. They did not even apologize for the awful moment ! The man screaming my daughter was extremely scared."

"Let me preface this by I was returning a pair of defective shoes from Sunday that was worn once and laces popped. I was ran through a barrage of questions that did not need to be asked, told that this was my last return(I have NEVER returned any), and the female associate that was helping the guy at the front was an absolute disgusting individual. DO NOT say what ever to a customer after I said thank you so much! She is disrespectful and not qualified to help people. OH and stay off your phone when people are asking for your help."

"My husband and I owe a cake studio and work in a kitchen where we stand on our feet all day. We went to look for new shoes for him, he has been wearing his running sneakers to work that he wore out and wanted to replace. I had no intention of buying shoes for myself, but this amazing employee Mel helped us both to find the perfect shoes. I have always wore Danskos in the kitchen and it’s like standing on a wooden block. My back always hurts. I tried on these shoes she suggested and it was like I was standing on a cloud. We are so thankful for her help. Culinary folks cushion and arch support are the way to go, forget Danskos and flat Birkenstocks! Bonus, they have great deals and all black. Thank you Mel! We’ll be back!"

"The store was well stocked and clean. Excellent staff : knowledgeable, friendly and dare I say cheerful. I will definitely return to and recommend this store."